Pendley Manor

Pendley Manor, a unique Hertfordshire hotel, is a Grade II listed property, set in 35 acres of beautiful lawns and wooded parkland close to Tring. We pride ourselves on offering guests the very warmest welcome in comfortable surroundings and highest standards of service.

We are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

An exciting opportunity has arisen for a Full Time Food and Beverage Team Member to join our Restaurant and Bar team.

The successful candidate will have excellent customer service skills, ensuring the highest standards are maintained so that our guests’ expectations are exceeded. Also good communication with other departments throughout the hotel.

We are seeking a candidate with previous experience in a similar establishment and the following skills:

• High level of customer service skills
• Excellent communication skills both written and oral
• Highly organised, passionate and self-motivated
• Strong attention for detail
• Micros EPOS system knowledge an advantage but not essential

Duties to include:

• Dispensing drinks & preparing Tea & Coffee
• Looking after Afternoon Teas in the Peacock Lounge
• Looking after Spa Days light lunches
• Taking Bar Food Orders & serving in line with company standards
• Processing payments & room charges, managing bar tabs, Cashing up the till
• Cleaning Beer Lines

Use of System Micros an advantage

Job Role: Receptionist

Location: Tring Hertfordshire (HP23)

Salary: Competitive

Position: Perm Includes Weekends and Shift Work

Pendley Manor is now one of the most recognisable hotels in Hertfordshire; it has a long and distinguished history dating as far back as the Doomsday Book.

The hotel has an opening for someone with great customer service focus and a bubbly disposition. You will be working as part of a team, showing own initiative whilst displaying highest standards of customer care at all times.

The role involves welcoming and checking in / checking out guests, answering the telephone, banking responsibilities, dealing with customer enquiries and reservations accurately and promptly in the absence of the reservations department.

The position requires flexible working hours, as shifts will involve mornings, evenings and weekends.

The Ideal Candidate:

The ideal candidate will have;

• Previous experience in a similar role would be beneficial

• Ability to work under pressure and manage changing priorities

• Ability to demonstrate a courteous, helpful and pleasant manner

• Ability to work as an efficient, reliable and flexible team member

• Ability to use initiative when demanding situations arise

• Ability to deal tactfully and diplomatically with a wide range of people

• Knowledge of System Opera or Fidelio (an advantage)

• Excellent communication skills (both oral and written)

• Proven IT skills, including MS Word, Excel and Outlook

To apply please click on the APPLY button attaching your full CV and Covering Letter.

(Keywords; Receptionist, Front of House, Admin, Administrator, Secretary, System Opera, Typist, Data Entry Clerk, Data Administrator, Data Entry Assistant, Administrative Assistant, Office Administrator, Office Administrator, Bookings Administrator)

Pendley Manor, a unique Hertfordshire hotel, is a Grade II listed property, set in 35 acres of beautiful lawns and wooded parkland close to Tring. We pride ourselves on offering guests the very warmest welcome in comfortable surroundings and highest standards of service.

We are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

An exciting opportunity has arisen for a Full Time Food and Beverage Team Member to join our 2 Rosette Restaurant and Bar team.

The successful candidate will have excellent customer service skills, ensuring the highest standards are maintained so that our guests’ expectations are exceeded. Also good communication with other departments throughout the hotel.

As the face of the business, you will be an ambassador of the hotel, upholding our reputation through delivering exceptional customer service.

We are seeking a candidate with previous experience in a similar role and establishment with the following skills:

• High level of customer service skills
• Excellent communication skills both written and oral
• Highly organised, passionate and self-motivated
• Strong attention for detail
• Micros EPOS system knowledge an advantage but not essential

Duties to include:

• Preparing the restaurant for service
• Welcoming & seating guests
• Taking food & drink orders & upselling
• Dispensing drinks & preparing Tea & Coffee
• Receiving payment for goods provided
• Processing payments & room charges, cashing up the till
• Looking after Afternoon Teas & Spa Day Lunches

A position has become available for Business Development Manager at Pendley Manor Hotel .
The Hotel recently underwent a major refurbishment of its bedrooms and leisure and spa facilities.
Maintaining existing relationships with conference booking agencies is vital in order to raise the
profile of the facilities to build a new corporate/MICE client base.
Key aspects of the job are:
– Maintaining existing strong relationships and managing key accounts with local corporates,
SME agents and TMCs
– Growing revenue particularly within the corporate market
– Attending key events, networking, exhibitions, wedding fayres and association meetings
– Conducting site visits of the Hotel
– Management of national accounts through the RFP process;
– Weekly and monthly reporting on sales activities and revenues;
– Input into internal and external marketing and advertising activities;
– Input into Hotel budget, commercial plan and sales & marketing strategy documents;

This role would suit and existing Sales Manager or Business Development Executive looking for their
next challenge. Previous experience is essential.
The ideal candidate will be highly organised, self-motivated and the ability to manage their own
time. You will be responsible for your own diary.
The role will include nationwide travel.