Pendley Manor

Pendley Manor, a unique Hertfordshire hotel, is a Grade II listed property, set in 35 acres of beautiful lawns and wooded parkland close to Tring. We pride ourselves on offering guests the very warmest welcome in comfortable surroundings and highest standards of service.

We are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

An exciting opportunity has arisen for a Full Time Food and Beverage Team Member to join our Restaurant and Bar team.

The successful candidate will have excellent customer service skills, ensuring the highest standards are maintained so that our guests’ expectations are exceeded. Also good communication with other departments throughout the hotel.

We are seeking a candidate with previous experience in a similar establishment and the following skills:

• High level of customer service skills
• Excellent communication skills both written and oral
• Highly organised, passionate and self-motivated
• Strong attention for detail
• Micros EPOS system knowledge an advantage but not essential

Duties to include:

• Dispensing drinks & preparing Tea & Coffee
• Looking after Afternoon Teas in the Peacock Lounge
• Looking after Spa Days light lunches
• Taking Bar Food Orders & serving in line with company standards
• Processing payments & room charges, managing bar tabs, Cashing up the till
• Cleaning Beer Lines

Use of System Micros an advantage

Job Role: Receptionist

Location: Tring Hertfordshire (HP23)

Salary: Competitive

Position: Perm Includes Weekends and Shift Work

Pendley Manor is now one of the most recognisable hotels in Hertfordshire; it has a long and distinguished history dating as far back as the Doomsday Book.

The hotel has an opening for someone with great customer service focus and a bubbly disposition. You will be working as part of a team, showing own initiative whilst displaying highest standards of customer care at all times.

The role involves welcoming and checking in / checking out guests, answering the telephone, banking responsibilities, dealing with customer enquiries and reservations accurately and promptly in the absence of the reservations department.

The position requires flexible working hours, as shifts will involve mornings, evenings and weekends.

The Ideal Candidate:

The ideal candidate will have;

• Previous experience in a similar role would be beneficial

• Ability to work under pressure and manage changing priorities

• Ability to demonstrate a courteous, helpful and pleasant manner

• Ability to work as an efficient, reliable and flexible team member

• Ability to use initiative when demanding situations arise

• Ability to deal tactfully and diplomatically with a wide range of people

• Knowledge of System Opera or Fidelio (an advantage)

• Excellent communication skills (both oral and written)

• Proven IT skills, including MS Word, Excel and Outlook

To apply please click on the APPLY button attaching your full CV and Covering Letter.

(Keywords; Receptionist, Front of House, Admin, Administrator, Secretary, System Opera, Typist, Data Entry Clerk, Data Administrator, Data Entry Assistant, Administrative Assistant, Office Administrator, Office Administrator, Bookings Administrator)

If you are physically fit and would like a practical job in hospitality, this could be for you.

The purpose of role is to ensure that the hotel rooms and public areas are clean, tidy and inviting for guests.  In this position you would need to pay close attention to detail, be honest and reliable, work  alone as well as part of a team and to develop and maintain a good working relationship with other departments in the hotel.

Previous experience in a similar role an advantage, but on the job training would be provided.

Key Responsibilities

•  Vacuuming carpets & upholstery
• Dusting and polishing furniture
• Rubbish removal
• Removal of dirty linen
• Cleaning of outside areas regularly
• Checking & cleaning of conference rooms
• Checking & cleaning of public toilets & changing rooms
• Reporting any maintenance issues to supervisor
• Ensure equipment and chemicals required are safely used
• Periodic cleaning including descaling 
• To ensuring hotel service standards along with safe working practices are adhered to at all times including security of all guest rooms, along with any other reasonable request made by Management.

HOURS – 40 PER WEEK, 5 DAYS OUT OF 7

SALARY – MINIMUM WAGE