Pendley Manor

At Pendley Manor we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

An exciting opportunity has arisen for either a Full Time Assistant Front Office Manager to join the team.

The successful applicant for this role will be able to demonstrate they have lead a team to provide excellent service that exceeds our customer’s expectations, can maximize revenue opportunities, can maintain standards and deliver a level of high performance consistency.

Key responsibilities for this role include:

• To have a full understanding of all systems and programmes including Opera PMS, Opera S&C. Training can be provided to the right candidate that does not have experience in these specific systems.
• Overall control of Reception, in the absence of the Front Office Manager/Rooms Division Manager.
• To display a pro-active and innovative approach to skills development and standards enhancement with your team.
• To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
• Communication with all other departments is crucial.
• Actively promote guest relations and sales
• Assist in staff selections in conjunction with RDM/FOH & HR
• Co-ordinate and carry out training and development of new and existing staff
• Ensure High standards kept in department
• Prepare staff rotas and timesheets when required
• Checking in and out
• Ensure high levels of occupancy, room revenue and total revenue
• You will be required to handle guest queries, regarding reception and the hotel as a whole, through regular Duty Management.

We’re looking for someone who can maintain a positive and calm outlook, can communicate effectively both verbally and in writing, delegate instructions, has a desire to provide exceptional customer service and is able to motive and lead a high-performance team. Supervisory experience within a similar role would be essential. In return, we will give you a competitive salary and benefits package, and opportunities to learn new skills and grow your career. 

We have an opening for a “people person” who enjoys delivering a high level of customer service to our guests.

The main purpose of the Nigh Auditor is to ensure that the highest standards of guest care are met at all times and to take responsibility for the supervision, safety and security of guests, employees and the hotel from 11.00 pm-7.30am.  The Ideal candidate should have previous experience in a similar role, security experience is advantageous along with knowledge of Opera hotel systems.

The man duties and responsibilities include:

To handle all queries promptly ensuring the customer receives friendly and efficient response which accurately meets their demands.

To provide information and porterage service when requested.

Deliver newspapers to guest rooms

Ensure corridors are always cleared

Assist other departments where required

To ensure that the public areas of the hotel and clean and tidy at all times including the fireplace

To comply with all the company’s policies and procedures in relation to Fire, Health and Safety along with any other reasonable requests made by Management.

HOURS 40 PER WEEK 5 DAYS OUT OF 7

SALARY –

An exciting opportunity has arisen for a “Wedding and Events Co-Ordinator” within our Sales Team. 

An excellent team player with a keen eye for detail and effective communication with clients and the hotel teams are central to this role. 

We are looking for an individual to join our existing team to proactively sell the newly refurbished conference, event, wedding and banqueting facilities on offer at Pendley Manor.

To be successful it is essential that you have previous experience of working in a similar role, ideally within a comparable style of property, with a good knowledge of OPERA.

The ideal candidate must be a customer focused individual with the ability to work under pressure whilst maintaining a positive, can-do attitude. An excellent team player with a keen eye for detail and effective communication are central to this role.

You will be passionate about people, have a personalised approach, be an excellent and confident communicator, delivering high standards of customer service and care with a friendly, warm, genuine and professional manner.

Key Responsibilities

• Planning & communicate details of weddings & events from sale to execution
• Promptly respond to leads & liaise with clients to find out their exact event requirements to ensure maximum revenue conversion is achieved
• Effectively carry out prospective client “show rounds” and follow up all prospective leads
• Produce detailed proposals for events 
• Complete all client contracts accurately with relevant detail, to ensure client satisfaction and the efficient execution of the event.
• To ensure that booking/diary management within Opera Sales & Catering is fulfilled to agreed hotel standards to maximise the C&E sales conversion and that account management and client information / profiles are constantly updated where appropriate.
• Proactive focus on generating new client leads for Business Development Manager
• To work closely with colleagues within Sales Team and the Operational Team to promote a good and productive working relationship.
• Complete & compile final event details with client ready for function sheet review meeting ensuring all information is correct 
• Ensure correct billing & accounting instructions
• Follow up calls to previous weeks clients
• Building and maintaining relationships with Agents, Clients and preferred suppliers. 

Here at Pendley Manor Hotel we are looking for a Multi-skilled Maintenance Person to work as part of our inhouse maintenance team.

Are you an experienced multi-skilled maintenance person looking for a good steady job? Are you someone who can turn their hand to the following tasks?

• Painting, Wall repairs
• Basic plumbing: Unblocking, fixing leaks, replacing taps/sinks/toilets
• Basic carpentry: Doors, headboards, desktops
• Basic electrical: Isolating and replacing like for like items
• General maintenance tasks

If the answer is yes to the above, then this could be the job for you!

The hours are 40 per week, 5 days out of 7 may entail some split shifts

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

The position is permanent full time 40 hours per week, 5 days out of 7, a competitive salary plus overtime and a share of tips and service charge.

We have an opening for a “people person” who enjoys delivering a high level of customer service to our guests.

The main purpose of the Nigh Auditor is to ensure that the highest standards of guest care are met at all times and to take responsibility for the supervision, safety and security of guests, employees and the hotel from 11.00 pm-7.30am.  The Ideal candidate should have previous experience in a similar role, security experience is advantageous along with knowledge of Opera hotel systems.

ThThe man duties and responsibilities include:

• To handle all queries promptly ensuring the customer receives friendly and efficient response which accurately meets their demands.
• To undertake the out-of-hours check in and check out of guests, ensuring that accounts are settled before departure.
• Cash and Card handling, Key security.
• To carry out the night audit in line with company procedures.
• To carry out night security checks at the agreed times.
• To identfy any maintenance issues and log them on system.
• To provide information and porterage service when requested.
• To carry out guest wake up requests on time and deliver newspapers to rooms.
• To check that only residents are on the premises once functions have finished.
• To prepare and serve any food and drink from the 24 hour menu upon request to residents
• To ensure that the public areas of the hotel and clean and tidy at all times including the fireplace
• To comply with all the company’s policies and procedures in relation to Fire, Health and Safety along with any other reasonable requests made by Management.

HOURS 40 PER WEEK 5 DAYS OUT OF 7

SALARY – Competitive.

The hotel has an opening for someone with great customer service focus and a bubbly disposition. You will be working as part of a team, showing own initiative whilst displaying highest standards of customer care at all times.  

The role involves welcoming Spa Guests, showing them around the facilities, checking in for treatments, answering the telephone and emails, taking cash & credit card payments, dealing with customer enquiries and taking spa bookings. 

The  full time position will include weekends.

The ideal candidate will have;

Level 3 Beauty experience in order to understand treatments and assist when required.

• Previous experience in a similar role would be beneficial
• Ability to work under pressure and manage changing priorities
• Ability to demonstrate a courteous, helpful and pleasant manner
• Ability to work as an efficient, reliable and flexible team member
• Ability to use initiative when demanding situations arise
• Ability to deal tactfully and diplomatically with a wide range of people
• Knowledge of System Opera or Fidelio (an advantage)
• Knowledge of System Premier Core (an advantage)
• Excellent communication skills (both oral and written)
• Proven IT skills, including MS Word, Excel and Outlook

The hours are 40per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

If you are looking for an active job within the catering industry, this could be the ideal one for you. In this full-time position you would need to have good physical health, as you will be on your feet for most of the shift. You would also need to be good at working in a team.

The day to day duties include:

• General washing of Cutlery, crockery & kitchenware
• Clearing waste
• Cleaning of associated areas
• Assisting in stocktake, receiving & distributing kitchen deliveries
• Assisting chefs with food prep during busy times
• Adhering to all Health & Safety requirements

The ideal candidate will have;

• High standard of cleanliness
• Ability to work to hotel standards
• Experience in a similar role would be beneficial but not essential
• Ability to work as an efficient, reliable and flexible team member

The hours are 40 per week, 5 days out of 7 may entail some split shifts

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

We are currently seeking to recruit a Commis Chef to join our team. You would take part in all operations within the kitchen environment. A normal day in the kitchen includes preparing food for both private functions and service, including afternoon tea, formal dining and banqueting.

You would need to show a strong interest in cooking, be able to multi task and have very strong communication skills.

The day to day duties include:

• Preparing and cooking in line with our exceptionally high standards
• Presenting food in a creative way, drawing attention to each part of the dish
• Safe storage & rotation of food, maintaining high standards of cleanliness

The Ideal candidate will have:

• Ability to work to the hotel’s high standards
• Ability to work as an efficient, reliable and flexible team member
• Ability to work in an organised and hygienic manner

The hours are 45 per week, 5 days out of 7 may entail some split shifts

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift.

We are looking for a housekeeping Supervisor  to join our housekeeping team.  The role will be to support the Head Housekeeper in the day to day management of the department, as well as providing working assistance with servicing bedrooms.

The purpose of the role is to ensure the highest standards of cleanliness throughout the 72 bedrooms, leisure and public areas of the hotel.  A keen eye for detail; along with a passion for cleaning are key requirements to fulfil this role.

• You will be required to assist in the management a team of room attendants, public area, outside area and leisure cleaners; to oversee the  linen room and carry out administrative tasks.
• A hands on supervisor, who will be required to service bedrooms as well as supervise the team.  Ensuring all bedrooms meet the highest standard in a timely manner.
• A motivated and committed individual who will take pride in training the team to fulfil company standards
• To ensure relevant stock control within the department
• Excellent communication is key; particularly with the maintenance and front office departments as well as the Duty Manager
• Experience of Opera PMS in regard to housekeeping department is advantageous; along with experience in a similar role.

HOURS – 40 PER WEEK, 5 DAYS OUT OF 7

SALARY – Competitive

The hotel has an opening for someone with a high standard of work and attention to detail. You will be working as part of a team, under the direction of the Head Housekeeper.

The day to day duties include:

• Making and changing bed linen and towels
• Vacuuming, dusting and polishing furniture
• Cleaning bathrooms
• Replacing stock of guest supplies

The ideal candidate will have;

• High standard of work and attention to detail.
• Experience in a similar role would be beneficial
• Ability to work to hotel standards
• Ability to work as an efficient, reliable and flexible team member

The hours are 40 per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

We have an opening for someone with great customer service focus and a bubbly disposition. You will be working as part of a team, showing own initiative whilst displaying highest standards of customer care at all times.

The role involves welcoming and checking in / checking out guests, answering the telephone, banking responsibilities, dealing with customer enquiries and reservations accurately and promptly in the absence of the reservations department.

The position requires flexible working hours, as shifts will involve mornings, evenings and weekends.

The ideal candidate will have;

• Previous experience in a similar role would be beneficial
• Ability to work under pressure and manage changing priorities
• Ability to demonstrate a courteous, helpful and pleasant manner
• Ability to work as an efficient, reliable and flexible team member
• Ability to use initiative when demanding situations arise
• Ability to deal tactfully and diplomatically with a wide range of people
• Knowledge of  System Opera or Fidelio (an advantage)
• Excellent communication skills (both oral and written)
• Proven IT skills, including MS Word, Excel and Outlook

The hours are 40 per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

Pendley manor is an historic county house hotel, located alongside the picturesque Hertfordshire town of Tring, a little more than an hour from central London. The Hotel offers luxury accommodation, Spa, Extensive Leisure facilities, Restaurant and Private Dining rooms and is a popular venue for Weddings and Events. We are looking for talented, professional waiters that enjoy providing an engaging and charismatic service 

As a F&B Assistant you will be expected to have excellent product knowledge with the ability to provide the highest levels of service to all guests at all times.

We are ideally looking for F&B Assistant candidates who have:

• Experience of working in quality restaurants, ideally with some fine dining experience
• Are passionate about delivering the highest levels of service with a desire to learn and work hard
• Keen to progress their career in a quality restaurant environment
• Able to work effectively as part of a team
• the ability to multi-task and work well under pressure

What we offer:

• competitive salary package
• 28 days annual leave 
• reward scheme
• employee discount 
• meals on duty 
• excellent career development opportunities

Candidate must have the right to live and work in the UK.

Pendley manor is an historic county house hotel, located alongside the picturesque Hertfordshire town of tring, a little more than an hour from central London. The Hotel offers luxury accommodation, Spa, Extensive Leisure facilities, Restaurant and Private Dining rooms and is a popular venue for Weddings and Events.

The hotel has recently undergone a major refurbishment upgrading all  bedrooms and its leisure and spa facilities, repositioning now as a 5* hotel. 

We are seeking a qualified spa/beauty therapist to join our growing spa team in providing a range of high quality treatments. You will ensure that our customers and guests receive the highest standards of service at all times, be responsible for spa equipment and products, ensure the cleanliness and hygiene of treatment areas are maintained and you will be aware of and promote all treatments and promotions.

This is a fantastic opportunity for any therapist wishing to progress within their career and grow with an exciting new spa.

Required skills:

• A valid beauty therapy qualification NVQ LVL 3 or equivalent  
• Great communication skills 
• Friendly and approachable 
• Previous spa experience (desirable) 
• Espa trained ( desirable full training will be provided)   
• Jessica trained (desirable full training will be provided)

We offer a competitive salary, all required training will be provided, discounts on hotels stays, treatments, products and much more. There is also free parking onsite free meals on duty and uniform is also provided. 

To apply please contact Karen Oliver on her email hr@pendley-manor.co.uk

Pendley manor is an historic county house hotel, located alongside the picturesque Hertfordshire town of Tring, a little more than an hour from central London. The Hotel offers luxury accommodation, Spa, Extensive Leisure facilities, Restaurant and Private Dining rooms and is a popular venue for Weddings and Events.

We are looking for an enthusiastic and experienced Head Bartender/Mixologist with at least 1 year experience and the following skills:

• High level of customer service skills
• Excellent communication skills both written and oral
• Highly organised, passionate and self-motivated
• Strong attention for detail
• Micros EPOS system knowledge an advantage but not essential

The Head Bartender/Mixiologist’s duties include: 

• Making cocktails and drinks for customers
• Developing signature seasonal cocktail menu for the bar
• Generally managing the day-to-day operation behind the bar
• Training bar staff
• Stock-taking
• Supervising bar staff and their rota
• Monitoring and maintaining inventory of supplies
• Liaising with inventory suppliers
• Ensuring that the bar is kept pristine at all times
• Providing unparalleled and friendly customer service
• Taking payment and operating card registers
• Opening and closing procedures
• Monitoring goodwill and wastage
• Ensuring staff policies are followed by all staff (uniform, customer service, holidays, etc)

The successful candidate must be able to supply references if requested, have excellent spoken English language skills, and have the right to work in the UK.

Pendley manor is an historic county house hotel, located alongside the picturesque Hertfordshire town of Tring, a little more than an hour from central London. The Hotel offers luxury accommodation, Spa, Extensive Leisure facilities, Restaurant and Private Dining rooms and is a popular venue for Weddings and Events.We are currently looking for an experienced and passionate Bartender to deliver high levels of guest service. This is a full time position up to 48 hours per week.

What we expect:

• previous experience in a quality bar environment, including cocktail making
• attention to detail and positive attitude
• an understanding of exceptional guest service and exceeding expectations
• great sales skills and techniques
• clear communications skills and ability to build a rapport with guests
• a positive attitude and passion for service
• the ability to multi-task and work well under pressure

What we offer:

• competitive salary package
• 28 days annual leave 
• reward scheme
• employee discount 
• meals on duty 
• excellent career development opportunities