Careers - Pendley Manor

Join the professional team at Pendley Manor.

Our success comes from a passionate interest in the loyal customers who stay in our Hertfordshire Hotel. A successful hotel will not exist without a talented and motivated team with a passionate interest in hospitality and customer service.

Benefits

We are an equal opportunity employer offering a number of benefits and discounts as detailed below:

Spa treatments & products
Accommodation and Dinner
Onsite Parking
Meals on duty
Uniform
Pension
In house NVQ trainings
Additional holidays with service
Recommend a friend bonus scheme

If you have a passion to deliver exceptional service and want to develop your hospitality career, we’d love to hear from you.

See below for our current vacancies

Duty Manager

Join the professional team at Pendley Manor.

BENEFITS

We are an equal-opportunity employer offering a number of benefits and discounts, as detailed below:

Spa treatments & products
Accommodation and Dinner
Onsite Parking
Meals on duty
In-house Trainings
Additional holidays with service
Recommend a friend bonus scheme

Here your skills are valued, your growth encouraged, and your dedication rewarded. Join us in shaping the future of luxury hospitality.

As a Duty Manager, your responsibilities will include, but are not limited to, the following:

Provide exceptional service to guests by executing reception duties, including welcoming VIP guests, checking guests in/out, and addressing any queries promptly and professionally.
Responsible for handling cash transactions and maintaining secure key management procedures to ensure the safety and security of guests and the hotel.
This role requires a hands-on approach, necessitating a comprehensive understanding of all hotel functions, including
Reception, Food & Beverage (F&B), Housekeeping and Maintenance.
Ability to multitask efficiently is crucial to manage various responsibilities simultaneously, maintaining high service standards across different areas of hotel operations.
Collaborate effectively with other departments to ensure smooth coordination and communication, contributing to the overall success of guest experiences and hotel operations.
Demonstrate strong problem-solving skills to address any issues or challenges that may arise during shifts, resolving them promptly to maintain guest satisfaction.
Adapt quickly to changing circumstances and high-pressure situations, exhibiting resilience and maintaining composure to deliver exceptional service even in demanding environments.

Our Ideal Duty Manager:

Has previous experience demonstrating a strong understanding of 5 star luxury service standards.
Available for any shifts which occasionally includes Night shift and showcasing flexibility to meet the demands of the role.
Possesses self-motivation and enthusiasm, driving personal and team performance to ensure exceptional guest service.
Exhibits a keen eye for detail and accuracy, ensuring that all tasks are completed to the highest standards.
Thrives in a fast-paced environment and can work effectively under pressure, maintaining composure to deliver excellence consistently.

As a Duty Manager, you will play a crucial role in providing exceptional guest experiences.

Night Porter

We have an opening for a “people person” who enjoys delivering a high level of customer service to
our guests.

The main purpose of the Nigh Auditor is to ensure that the highest standards of guest care are met
at all times and to take responsibility for the supervision, safety and security of guests, employees
and the hotel from 11.00 pm-7.30am. The Ideal candidate should have previous experience in a
similar role, security experience is advantageous along with knowledge of Opera hotel systems.

The main duties and responsibilities include:
– To handle all queries promptly ensuring the customer receives friendly and efficient response which
accurately meets their demands.
– To undertake the out-of-hours check in and check out of guests, ensuring that accounts are settled
before departure.
– Cash and Card handling, Key security.
– To carry out the night audit in line with company procedures.
– To carry out night security checks at the agreed times.
– To identfy any maintenance issues and log them on system.
– To provide information and porterage service when requested.
– To carry out guest wake up requests on time and deliver newspapers to rooms.
– To check that only residents are on the premises once functions have finished.
– To prepare and serve any food and drink from the 24 hour menu upon request to residents
– To ensure that the public areas of the hotel and clean and tidy at all times including the fireplace
– To comply with all the company’s policies and procedures in relation to Fire, Health and Safety along
with any other reasonable requests made by Management.

HOURS 40 PER WEEK 5 DAYS OUT OF 7
SALARY – Competitive.

Conference & Events Sales Executive

An exciting opportunity has arisen for a Conference and Events Sales Executive within our Sales Team. We are looking for an experienced team member to join our existing team to proactively drive the sales of our conference and event services.

An excellent team player with a keen eye for detail and effective communication with clients and operations team are central to this role.

The ideal candidate must have a passion for delivering a great customer experience and a positive approach to high quality customer care.

Previous experience: A minimum of 2 years’ experience in a similar role within the hospitality industry, with a proven track record of selling conferences and events.

Key Responsibilities

· To convert all incoming sales enquiries to ensure sales conversion; in line with company procedures

· Conduct show rounds to prospective clients

· To maximise Meetings & Events revenue in line with company Sales plan

· Manage the financial aspects of each event, including the collection of deposits and final payments. Ensure all financial transactions align with the established terms and conditions.

· Knowledge of Opera PMS & Sales & Catering systems essential

· Complete client contracts accurately with relevant detail to achieve client satisfaction and efficient execution of the meeting or event by the operational team

· Compiling accurate operational team function sheets & attending weekly meetings

· Follow up calls to previous weeks clients

· Proactive focus on generating new client leads for Business Development Manager

· Maintaining accurate filing systems for all correspondence

· Building and maintaining relationships with agents, clients and preferred suppliers.

Pendley Manor is an equal opportunities employer providing on the job training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa. Food is also provided when on shift.

Breakfast Chef

Are you passionate about food preparation and presentation?

This could be the job for you.

As a commis (Breakfast) chef, you would take part in all operations within the kitchen environment. A normal day in the kitchen includes preparing food for both private functions and service; and serving your hard work in our very popular restaurant.

You need to show a strong interest in cooking, be able to multitask and have very strong communication skills.

The main responsibilities include:

Preparing and cooking food in line with our exceptionally high standards
Presenting food in a creative way, drawing attention to each part of the dish
Monitoring food production to ensure consistent quality and portion size
Maintaining health and safety standards and requirements in all aspects of the work undertaken
To liaise and communicate with team members from both the kitchen and restaurant
To maintain high standards of personal hygiene and cleanliness while wearing appropriate clothing at all times

Previous experience would be an advantage, although full training can be given to the right candidate.

40 hours per week, 5 days out of 7, may include some split shifts.

Beauty Therapist

Pendley Manor is an historic county house hotel, located alongside the picturesque Hertfordshire town of tring, a little more than an hour from central London. The Hotel offers luxury accommodation, Spa, Extensive Leisure facilities, Restaurant and Private Dining rooms and is a popular venue for Weddings and Events.

The hotel has recently undergone a major refurbishment upgrading all bedrooms and its leisure and spa facilities, repositioning now as a 5* hotel.

We are seeking a qualified spa/beauty therapist to join our growing spa team in providing a range of high quality treatments. You will ensure that our customers and guests receive the highest standards of service at all times, be responsible for spa equipment and products, ensure the cleanliness and hygiene of treatment areas are maintained and you will be aware of and promote all treatments and promotions.

This is a fantastic opportunity for any therapist wishing to progress within their career and grow with an exciting new spa.

Required skills

A valid beauty therapy qualification NVQ LVL 3 or equivalent
Great communication skills
Friendly and approachable
Previous spa experience (desirable)
Espa trained ( desirable full training will be provided)
Jessica trained (desirable full training will be provided)
Gel trained (desirable)

We offer a competitive salary, all required training will be provided, discounts on hotels stays, treatments, products and much more. There is also free parking onsite free meals on duty and uniform is also provided.

To apply Please contact Karen Oliver on her email hr@pendley-manor.co.uk

Bar Waiter

Pendley manor is an historic county house hotel, located alongside the picturesque Hertfordshire town of Tring, a little more than an hour from central London. The Hotel offers luxury accommodation, Spa, Extensive Leisure facilities, Restaurant and Private Dining rooms and is a popular venue for Weddings and Events.

The hotel has recently undergone a major refurbishment upgrading all bedrooms and its leisure and spa facilities, repositioning now as a 5* hotel.

An exciting opportunity has arisen to join our Bar and waiting team. We are looking for exceptional people to join our team and provide outstanding service to our guests and who put our people at the heart of everything we do.

The successful candidate will have excellent customer service skills, ensuring the highest standards are maintained so that our guests’ expectations are exceeded. Also good communication with other departments throughout the hotel.

We are seeking a candidate with previous experience in a similar establishment and the following skills:

· High level of customer service skills

· Excellent communication skills both written and oral

· Highly organised, passionate and self-motivated

· Strong attention for detail

· Micros EPOS system knowledge an advantage but not essential

The ideal candidate will have:

· High standard of cleanliness

· Ability to work to hotel standards

· Experience in a similar role would be beneficial but not essential

· Ability to work as an efficient, reliable and flexible team member

Duties to include:

Taking orders and serving customers at their tables, particularly during busy shifts, and restocking supplies as needed. Also making sure the bar is clean and tidy at all times, even during busy periods.

Regular inventory checks and assisting in ordering stock when it is low and assisting deliveries to make sure everything is delivered and unpacked properly.

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa. Food is also provided when on shift along with uniform.

Maintenance Handy Person

Here at Pendley Manor Hotel we are looking for a Multi-skilled Maintenance Person to work as part of our inhouse maintenance team.

Are you an experienced multi-skilled maintenance person looking for a good steady job? Are you someone who can turn their hand to the following tasks?

Painting, Wall repairs
Basic plumbing: Unblocking, fixing leaks, replacing taps/sinks/toilets
Basic carpentry: Doors, headboards, desktops
Basic electrical: Isolating and replacing like for like items
General maintenance tasks

If the answer is yes to the above, then this could be the job for you!

The hours are 40 per week, 5 days out of 7 may entail some split shifts

The position is permanent full time 40 hours per week, 5 days out of 7, a competitive salary plus overtime and a share of tips and service charge.

Reception Manager

We are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

An exciting opportunity has arisen for a Reception Manager to join our Front Office team.

The successful candidate will be responsible for ensuring consistent service standards within the Reception and providing clear direction for the front office team. This hands-on role provides the perfect opportunity for a passionate and customer focused professional, ensuring the highest standards are maintained throughout the department, so that our guests’ expectations are exceeded.

We are seeking a candidate with previous experience in a similar establishment and the following skills:

Experience
Excellent communication skills, including writing, proof reading, and speaking
Excellent interpersonal skills both in person and by phone, with high professionalism
Ability to work under pressure, multi-task and with little supervision
Fantastic customer service ethic and high expectations for quality
Previous experience within a Reception Management role
Knowledge of system Opera beneficial but not essential.
Ability to adjust to business requirements and flexibility
Lead and motivate the Reception team.
Ensure personal presentation is immaculate at all times and action any issues immediately
Manage absence and sickness of your team members
Provide administrative support to the client as and when required.
Proactively manage any ongoing / potential issues
Highlight ongoing or potential issues to the FOH Manager or DM
Communicate information to the team as required in a clear and concise format
Regularly monitor and check the level of service being provided by the reception team ensuring excellence at all times
Ensure that you and the team continually focus on the customer experience delivery, standing to meet every guest and hosting when required
Review and update the standard operating procedures (SOP’s) manuals and train your team on new or reviewed procedures
Ensure all enquiries and requests from internal customers to the department are dealt with in a timely manner
Deal with complaints and escalate if necessary
Conduct regular one to one meetings and annual appraisals
Attend trainings and other meetings as required

General Duties & Responsibilities

To supervise the daily running of the Reception desk and surrounding area
To ensure that visitors, occupiers and clients are met and greeted in a five-star manner – standing to meet every guest
To ensure visitors are announced as appropriate in line with the site team agreement
To ensure visitors and occupiers are assisted with their queries in a knowledgeable and professional manner
To ensure that additional assistance is offered as and when required
To ensure the guests name is used as appropriate during conversation
To ensure excellent customer care and front of house standards are maintained at all times
To ensure complaints are dealt with in a calm and professional manner
To ensure that the Reception Team adheres to the sites security procedures and regulations as set out by management
To ensure that telephone calls from customers and occupiers are answered in a friendly, timely and professional manner
To ensure any questions or queries are dealt with and escalated where appropriate
To ensure that any maintenance issues in the Reception and lobby area are reported
To ensure that the Reception area is kept tidy and dean at all times
To produce accurate reports as and when needed
To work with the management team in the delivery of initiatives that improve customer/client expectations
To assist in ensuring that the overall security is not compromised at any time by highlighting any irregularities or suspicious behaviour
To assist in ensuring that Health & Safety is not compromised at any time by reporting accidents, near misses, unsafe working environment(s) or unsafe behaviour
To comply with building Emergency Procedures

Personal Presentation

Ability to prioritise
Understands the importance of having a good rapport with our Service Partner and other service providers
Warm, friendly, approachable and passionate
Confident and outgoing nature, good sense of humour and an approachable personality
Innovation concepts and forward thinking

Breakfast Manager

Pendley Manor, a unique Hertfordshire hotel, is a Grade II listed property, set in 35
acres of beautiful lawns and wooded parkland close to Tring. We pride ourselves on
offering guests the very warmest welcome in comfortable surroundings and highest
standards of service.

We are looking for exceptional people to provide outstanding service to our guests
and who put our people at the heart of everything we do.

An exciting opportunity has arisen for a Full Time Breakfast Manager to join our
team.

The successful candidate will have excellent customer service skills, ensuring the
highest standards are maintained so that our guests’ expectations are exceeded.
Also good communication with other departments throughout the hotel.

As the face of the business, you will be an ambassador of the hotel, upholding our
reputation through delivering exceptional customer service.

We are seeking a candidate with previous experience in a similar role and
establishment with the following skills:

High level of customer service skills
Excellent communication skills both written and oral
Highly organised, passionate and self-motivated
Strong attention for detail
Micros EPOS system knowledge an advantage but not essential