Join the professional team at Pendley Manor.

Our success comes from a passionate interest in the loyal customers who stay in our Hertfordshire Hotel.  A successful hotel will not exist without a talented and motivated team with a passionate interest in hospitality and customer service.

Benefits

We are an equal opportunity employer offering a number of benefits and discounts as detailed below:

  • Spa treatments & products
  • Accommodation and Dinner
  • Onsite Parking
  • Meals on duty
  • Uniform
  • Pension
  • In house NVQ trainings
  • Additional holidays with service
  • Recommend a friend bonus scheme

If you have a passion to deliver exceptional service and want to develop your hospitality career, we’d love to hear from you.

See below for our current vacancies

Breakfast Waiter

Pendley Manor, a unique Hertfordshire hotel, is a Grade II listed property, set in 35 acres of beautiful lawns and wooded parkland close to Tring. We pride ourselves on offering guests the very warmest welcome in comfortable surroundings and highest standards of service.

We are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

An exciting opportunity has arisen for a Full Time Food and Beverage Team Member to join our 2 Rosette Restaurant and Bar team.

The successful candidate will have excellent customer service skills, ensuring the highest standards are maintained so that our guests’ expectations are exceeded. Also good communication with other departments throughout the hotel.

As the face of the business, you will be an ambassador of the hotel, upholding our reputation through delivering exceptional customer service.

We are seeking a candidate with previous experience in a similar role and establishment with the following skills:

  • High level of customer service skills
  • Excellent communication skills both written and oral
  • Highly organised, passionate and self-motivated
  • Strong attention for detail
  • Micros EPOS system knowledge an advantage but not essential

Duties to include:

  • Preparing the restaurant for service
  • Welcoming & seating guests
  • Taking food & drink orders & upselling
  • Dispensing drinks & preparing Tea & Coffee
  • Receiving payment for goods provided
  • Processing payments & room charges, cashing up the till
  • Looking after Afternoon Teas & Spa Day Lunches

Assistant Sales & Events Manager

An exciting opportunity has arisen for an Assistant Sales & Events Manager within our Sales Team. We are looking for an experienced team member to join our existing team to proactively drive the sales of our conference and event services.

An excellent team player with a keen eye for detail and effective communication with clients and operations team are central to this role.

The ideal candidate must have a passion for delivering a great customer experience and a positive approach to high quality customer care.

Previous experience: A minimum of 2 years’ experience in a similar role currently within the hospitality industry, with a proven track record of selling conferences and events.

Key Responsibilities

· To convert all incoming sales enquiries to ensure sales conversion; in line with company procedures

· Conduct show rounds to prospective clients

· To maximise Meetings & Events revenue in line with company Sales plan

· Manage the financial aspects of each event, including the collection of deposits and final payments. Ensure all financial transactions align with the established terms and conditions.

· Knowledge of Opera PMS & Sales & Catering systems essential

· Complete client contracts accurately with relevant detail to achieve client satisfaction and efficient execution of the meeting or event by the operational team

· Compiling accurate operational team function sheets & attending weekly meetings

· Follow up calls to previous weeks clients

· Proactive focus on generating new client leads for Business Development Manager

· Maintaining accurate filing systems for all correspondence

· Building and maintaining relationships with agents, clients and preferred suppliers.

Pendley Manor is an equal opportunities employer providing on the job training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa. Food is also provided when on shift.

Business Development Manager

A position has become available for Business Development Manager at Pendley Manor Hotel .
The Hotel recently underwent a major refurbishment of its bedrooms and leisure and spa facilities.
Maintaining existing relationships with conference booking agencies is vital in order to raise the
profile of the facilities to build a new corporate/MICE client base.
Key aspects of the job are:
– Maintaining existing strong relationships and managing key accounts with local corporates,
SME agents and TMCs
– Growing revenue particularly within the corporate market
– Attending key events, networking, exhibitions, wedding fayres and association meetings
– Conducting site visits of the Hotel
– Management of national accounts through the RFP process;
– Weekly and monthly reporting on sales activities and revenues;
– Input into internal and external marketing and advertising activities;
– Input into Hotel budget, commercial plan and sales & marketing strategy documents;

This role would suit and existing Sales Manager or Business Development Executive looking for their
next challenge. Previous experience is essential.
The ideal candidate will be highly organised, self-motivated and the ability to manage their own
time. You will be responsible for your own diary.
The role will include nationwide travel.


Bartender

Pendley manor is an historic county house hotel, located alongside the picturesque Hertfordshire town of Tring, a little more than an hour from central London. The Hotel offers luxury accommodation, Spa, Extensive Leisure facilities, Restaurant and Private Dining rooms and is a popular venue for Weddings and Events.We are currently looking for an experienced and passionate Bartender to deliver high levels of guest service. This is a full time position up to 48 hours per week.

What we expect:

  • previous experience in a quality bar environment, including cocktail making
  • attention to detail and positive attitude
  • an understanding of exceptional guest service and exceeding expectations
  • great sales skills and techniques
  • clear communications skills and ability to build a rapport with guests
  • a positive attitude and passion for service
  • the ability to multi-task and work well under pressure

What we offer:

  • competitive salary package
  • 28 days annual leave 
  • reward scheme
  • employee discount 
  • meals on duty 
  • excellent career development opportunities

Apply Now Upload Your CV

We are always happy to hear from experienced, qualified candidates. If you are interested in a position at our group, please complete the form below.