Pendley Manor

Pendley Manor, a unique Hertfordshire hotel, is a Grade II listed property, set in 35 acres of beautiful lawns and wooded parkland close to Tring.  We pride ourselves on offering guests the very warmest welcome in comfortable surroundings and highest standards of service.

We are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

An exciting opportunity has arisen for a Reception Manager to join our Front Office team.
The successful candidate will be responsible for ensuring consistent service standards within the Reception and providing clear direction for the front office team. This hands-on role provides the perfect opportunity for a passionate and customer focused professional, ensuring the highest standards are maintained throughout the department, so that our guests’ expectations are exceeded.

Key We are seeking a candidate with previous experience in a similar establishment and the following skills:

  Experience 

• Excellent communication skills, including writing, proof reading, and speaking 
• Excellent interpersonal skills both in person and by phone, with high professionalism 
• Ability to work under pressure, multi-task and with little supervision 
• Fantastic customer service ethic and high expectations for quality 
• Previous  experience within a Reception Management role
• Knowledge of system Opera beneficial but not essential.
• Ability to adjust to business requirements and flexibility
• Lead and motivate the Reception team. 
• Ensure personal presentation is immaculate at all times and action any issues immediately
• Manage absence and sickness of your team members
• Provide administrative support to the client as and when required.
• Proactively manage any ongoing / potential issues
• Highlight ongoing or potential issues to the FOH Manager or DM
• Communicate information to the team as required in a clear and concise format
• Regularly monitor and check the level of service being provided by the reception team ensuring excellence at all times
• Ensure that you and the team continually focus on the customer experience delivery, standing to meet every guest and hosting when required
• Review and update the standard operating procedures (SOP’s) manuals and train your team on new or reviewed procedures
• Ensure all enquiries and requests from internal customers to the department are dealt with in a timely manner
• Deal with complaints and escalate if necessary
• Conduct regular one to one meetings and annual appraisals
• Attend trainings and other meetings as required
  
  General Duties & Responsibilities
  
• To supervise the daily running of the Reception desk and surrounding area
• To ensure that visitors, occupiers and clients are met and greeted in a five-star manner – standing to meet every guest
• To ensure visitors are announced as appropriate in line with the site team agreement
• To ensure visitors and occupiers are assisted with their queries in a knowledgeable and professional manner
• To ensure that additional assistance is offered as and when required
• To ensure the guests name is used as appropriate during conversation
• To ensure excellent customer care and front of house standards are maintained at all times
• To ensure complaints are dealt with in a calm and professional manner
• To ensure that the Reception Team adheres to the sites security procedures and regulations as set out by management
• To ensure that telephone calls from customers and occupiers are answered in a friendly, timely and professional manner
• To ensure any questions or queries are dealt with and escalated where appropriate 
• To ensure that any maintenance issues in the Reception and lobby area are reported
• To ensure that the Reception area is kept tidy and dean at all times
• To produce accurate reports as and when needed
• To work with the management team in the delivery of initiatives that improve customer/client expectations
• To assist in ensuring that the overall security is not compromised at any time by highlighting any irregularities or suspicious behaviour
• To assist in ensuring that Health & Safety is not compromised at any time by reporting accidents, near misses, unsafe working environment(s) or unsafe behaviour
• To comply with building Emergency Procedures
  
  Personal Presentation

• Ability to prioritise 
• Understands the importance of having a good rapport with our Service Partner and other service providers 
• Warm, friendly, approachable and passionate
• Confident and outgoing nature, good sense of humour and an approachable personality
• Innovation concepts and forward thinking

At Pendley Manor we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

An exciting opportunity has arisen for either a Full Time Assistant Front Office Manager to join the team.

The successful applicant for this role will be able to demonstrate they have lead a team to provide excellent service that exceeds our customer’s expectations, can maximize revenue opportunities, can maintain standards and deliver a level of high performance consistency.

Key responsibilities for this role include:

• To have a full understanding of all systems and programmes including Opera PMS, Opera S&C. Training can be provided to the right candidate that does not have experience in these specific systems.
• Overall control of Reception, in the absence of the Front Office Manager/Rooms Division Manager.
• To display a pro-active and innovative approach to skills development and standards enhancement with your team.
• To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
• Communication with all other departments is crucial.
• Actively promote guest relations and sales
• Assist in staff selections in conjunction with RDM/FOH & HR
• Co-ordinate and carry out training and development of new and existing staff
• Ensure High standards kept in department
• Prepare staff rotas and timesheets when required
• Checking in and out
• Ensure high levels of occupancy, room revenue and total revenue
• You will be required to handle guest queries, regarding reception and the hotel as a whole, through regular Duty Management.

We’re looking for someone who can maintain a positive and calm outlook, can communicate effectively both verbally and in writing, delegate instructions, has a desire to provide exceptional customer service and is able to motive and lead a high-performance team. Supervisory experience within a similar role would be essential. In return, we will give you a competitive salary and benefits package, and opportunities to learn new skills and grow your career. 

If you are physically fit and would like a practical job in hospitality, this could be for you.

The purpose of role is to ensure that the hotel rooms and public areas are clean, tidy and inviting for guests.  In this position you would need to pay close attention to detail, be honest and reliable, work  alone as well as part of a team and to develop and maintain a good working relationship with other departments in the hotel.

Previous experience in a similar role an advantage, but on the job training would be provided.

Key Responsibilities

•  Vacuuming carpets & upholstery
• Dusting and polishing furniture
• Rubbish removal
• Removal of dirty linen
• Cleaning of outside areas regularly
• Checking & cleaning of conference rooms
• Checking & cleaning of public toilets & changing rooms
• Reporting any maintenance issues to supervisor
• Ensure equipment and chemicals required are safely used
• Periodic cleaning including descaling 
• To ensuring hotel service standards along with safe working practices are adhered to at all times including security of all guest rooms, along with any other reasonable request made by Management.

HOURS – 40 PER WEEK, 5 DAYS OUT OF 7

SALARY – MINIMUM WAGE

We have an opening for a “people person” who enjoys delivering a high level of customer service to our guests.

The main purpose of the Nigh Auditor is to ensure that the highest standards of guest care are met at all times and to take responsibility for the supervision, safety and security of guests, employees and the hotel from 11.00 pm-7.30am.  The Ideal candidate should have previous experience in a similar role, security experience is advantageous along with knowledge of Opera hotel systems.

The man duties and responsibilities include:

To handle all queries promptly ensuring the customer receives friendly and efficient response which accurately meets their demands.

To provide information and porterage service when requested.

Deliver newspapers to guest rooms

Ensure corridors are always cleared

Assist other departments where required

To ensure that the public areas of the hotel and clean and tidy at all times including the fireplace

To comply with all the company’s policies and procedures in relation to Fire, Health and Safety along with any other reasonable requests made by Management.

HOURS 40 PER WEEK 5 DAYS OUT OF 7

SALARY –

An exciting opportunity has arisen for an additional “Wedding and Events Co-Ordinator”  to join our Sales & Events Team.  We are looking for someone who will join our existing team to proactively sell the newly refurbished conference, wedding & banqueting  facilities. The hotel is nearing the end of a multimillion pound refurbishment project where we will boast 86 brand new bedrooms and 12 meeting and event rooms.

An excellent team player with a keen eye for detail and effective communication with clients and the hotel teams are central to this role. 

The ideal candidate must have a passion for delivering a great customer experience and a positive approach to excellent customer service. You will be used to working in a fast paced busy department often managing many events simultaneously.  Working independently or as part of a team are essential for this role. Previous experience in a hotel sales environment with an understanding of hotel operations is preferred.

Key Responsibilities

• To convert all incoming sales enquiries to ensure sales conversion; in line with company procedures.
• Show rounds to prospective clients.
• To maximise Meetings & Events revenue in line with company sales plan.
• Use of Opera PMS & Sales & Catering systems (experience advantageous, although full training will be given).
• Generating reports indicating business on the books.
• Completing, updating and maintaining client records and event information.
• Completing client contracts accurately with relevant detail to achieve client satisfaction and efficient execution of the meeting or event by the operational team.
• Compiling accurate operational team function sheets & attending weekly meetings.
• Follow up calls to previous weeks clients.
• Proactive focus on generating new client leads for the Director of Sales.
• Maintaining accurate filing systems for all correspondence.
• Building and maintaining relationships with Agents, Clients and preferred suppliers. 

Here at Pendley Manor Hotel we are looking for a Multi-skilled Maintenance Person to work as part of our inhouse maintenance team.

Are you an experienced multi-skilled maintenance person looking for a good steady job? Are you someone who can turn their hand to the following tasks?

• Painting, Wall repairs
• Basic plumbing: Unblocking, fixing leaks, replacing taps/sinks/toilets
• Basic carpentry: Doors, headboards, desktops
• Basic electrical: Isolating and replacing like for like items
• General maintenance tasks

If the answer is yes to the above, then this could be the job for you!

The hours are 40 per week, 5 days out of 7 may entail some split shifts

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

The position is permanent full time 40 hours per week, 5 days out of 7, a competitive salary plus overtime and a share of tips and service charge.

Pendley Manor, a unique Hertfordshire hotel, is a Grade II listed property, set in 35 acres of beautiful lawns and wooded parkland close to Tring.  We pride ourselves on offering guests the very warmest welcome in comfortable surroundings and highest standards of service.

We are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

An exciting opportunity has arisen for a Full Time Food and Beverage Team Member to join our 2 Rosette Restaurant and Bar team.

The successful candidate will have excellent customer service skills, ensuring the highest standards are maintained so that our guests’ expectations are exceeded. Also good communication with other departments throughout the hotel. 

As the face of the business, you will be an ambassador of the hotel, upholding our reputation through delivering exceptional customer service.

We are seeking a candidate with previous experience in a similar role and establishment with the following skills:

• High level of customer service skills
• Excellent communication skills both written and oral
• Highly organised, passionate and self-motivated
• Strong attention for detail
• Micros EPOS system knowledge an advantage but not essential

Duties to include:

• Preparing the restaurant for service
• Welcoming & seating guests
• Taking food & drink orders & upselling
• Dispensing drinks & preparing Tea & Coffee
• Receiving payment for goods provided
• Processing payments & room charges, cashing up the till
• Looking after Afternoon Teas & Spa Day Lunches

We have an opening for a “people person” who enjoys delivering a high level of customer service to our guests.

The main purpose of the Nigh Auditor is to ensure that the highest standards of guest care are met at all times and to take responsibility for the supervision, safety and security of guests, employees and the hotel from 11.00 pm-7.30am.  The Ideal candidate should have previous experience in a similar role, security experience is advantageous along with knowledge of Opera hotel systems.

ThThe man duties and responsibilities include:

• To handle all queries promptly ensuring the customer receives friendly and efficient response which accurately meets their demands.
• To undertake the out-of-hours check in and check out of guests, ensuring that accounts are settled before departure.
• Cash and Card handling, Key security.
• To carry out the night audit in line with company procedures.
• To carry out night security checks at the agreed times.
• To identfy any maintenance issues and log them on system.
• To provide information and porterage service when requested.
• To carry out guest wake up requests on time and deliver newspapers to rooms.
• To check that only residents are on the premises once functions have finished.
• To prepare and serve any food and drink from the 24 hour menu upon request to residents
• To ensure that the public areas of the hotel and clean and tidy at all times including the fireplace
• To comply with all the company’s policies and procedures in relation to Fire, Health and Safety along with any other reasonable requests made by Management.

HOURS 40 PER WEEK 5 DAYS OUT OF 7

SALARY – Competitive.

The hotel has an opening for someone with great customer service focus and a bubbly disposition. You will be working as part of a team, showing own initiative whilst displaying highest standards of customer care at all times.  

The role involves welcoming Spa Guests, showing them around the facilities, checking in for treatments, answering the telephone and emails, taking cash & credit card payments, dealing with customer enquiries and taking spa bookings. 

The  full time position will include weekends.

The ideal candidate will have;

Level 3 Beauty experience in order to understand treatments and assist when required.

• Previous experience in a similar role would be beneficial
• Ability to work under pressure and manage changing priorities
• Ability to demonstrate a courteous, helpful and pleasant manner
• Ability to work as an efficient, reliable and flexible team member
• Ability to use initiative when demanding situations arise
• Ability to deal tactfully and diplomatically with a wide range of people
• Knowledge of System Opera or Fidelio (an advantage)
• Knowledge of System Premier Core (an advantage)
• Excellent communication skills (both oral and written)
• Proven IT skills, including MS Word, Excel and Outlook

The hours are 40per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

If you are looking for an active job within the catering industry, this could be the ideal one for you. In this full-time position you would need to have good physical health, as you will be on your feet for most of the shift. You would also need to be good at working in a team.

The day to day duties include:

• General washing of Cutlery, crockery & kitchenware
• Clearing waste
• Cleaning of associated areas
• Assisting in stocktake, receiving & distributing kitchen deliveries
• Assisting chefs with food prep during busy times
• Adhering to all Health & Safety requirements

The ideal candidate will have;

• High standard of cleanliness
• Ability to work to hotel standards
• Experience in a similar role would be beneficial but not essential
• Ability to work as an efficient, reliable and flexible team member

The hours are 40 per week, 5 days out of 7 may entail some split shifts

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

We are currently seeking to recruit a Commis Chef to join our team. You would take part in all operations within the kitchen environment. A normal day in the kitchen includes preparing food for both private functions and service, including afternoon tea, formal dining and banqueting.

You would need to show a strong interest in cooking, be able to multi task and have very strong communication skills.

The day to day duties include:

• Preparing and cooking in line with our exceptionally high standards
• Presenting food in a creative way, drawing attention to each part of the dish
• Safe storage & rotation of food, maintaining high standards of cleanliness

The Ideal candidate will have:

• Ability to work to the hotel’s high standards
• Ability to work as an efficient, reliable and flexible team member
• Ability to work in an organised and hygienic manner

The hours are 45 per week, 5 days out of 7 may entail some split shifts

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift.

We are looking for a housekeeping Supervisor  to join our housekeeping team.  The role will be to support the Head Housekeeper in the day to day management of the department, as well as providing working assistance with servicing bedrooms.

The purpose of the role is to ensure the highest standards of cleanliness throughout the 72 bedrooms, leisure and public areas of the hotel.  A keen eye for detail; along with a passion for cleaning are key requirements to fulfil this role.

• You will be required to assist in the management a team of room attendants, public area, outside area and leisure cleaners; to oversee the  linen room and carry out administrative tasks.
• A hands on supervisor, who will be required to service bedrooms as well as supervise the team.  Ensuring all bedrooms meet the highest standard in a timely manner.
• A motivated and committed individual who will take pride in training the team to fulfil company standards
• To ensure relevant stock control within the department
• Excellent communication is key; particularly with the maintenance and front office departments as well as the Duty Manager
• Experience of Opera PMS in regard to housekeeping department is advantageous; along with experience in a similar role.

HOURS – 40 PER WEEK, 5 DAYS OUT OF 7

SALARY – Competitive

The hotel has an opening for someone with a high standard of work and attention to detail. You will be working as part of a team, under the direction of the Head Housekeeper.

The day to day duties include:

• Making and changing bed linen and towels
• Vacuuming, dusting and polishing furniture
• Cleaning bathrooms
• Replacing stock of guest supplies

The ideal candidate will have;

• High standard of work and attention to detail.
• Experience in a similar role would be beneficial
• Ability to work to hotel standards
• Ability to work as an efficient, reliable and flexible team member

The hours are 40 per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

We have an opening for someone with great customer service focus and a bubbly disposition. You will be working as part of a team, showing own initiative whilst displaying highest standards of customer care at all times.

The role involves welcoming and checking in / checking out guests, answering the telephone, banking responsibilities, dealing with customer enquiries and reservations accurately and promptly in the absence of the reservations department.

The position requires flexible working hours, as shifts will involve mornings, evenings and weekends.

The ideal candidate will have;

• Previous experience in a similar role would be beneficial
• Ability to work under pressure and manage changing priorities
• Ability to demonstrate a courteous, helpful and pleasant manner
• Ability to work as an efficient, reliable and flexible team member
• Ability to use initiative when demanding situations arise
• Ability to deal tactfully and diplomatically with a wide range of people
• Knowledge of  System Opera or Fidelio (an advantage)
• Excellent communication skills (both oral and written)
• Proven IT skills, including MS Word, Excel and Outlook

The hours are 40 per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

Pendley manor is an historic county house hotel, located alongside the picturesque Hertfordshire town of Tring, a little more than an hour from central London. The Hotel offers luxury accommodation, Spa, Extensive Leisure facilities, Restaurant and Private Dining rooms and is a popular venue for Weddings and Events. We are looking for talented, professional waiters that enjoy providing an engaging and charismatic service 

As a F&B Assistant you will be expected to have excellent product knowledge with the ability to provide the highest levels of service to all guests at all times.

We are ideally looking for F&B Assistant candidates who have:

• Experience of working in quality restaurants, ideally with some fine dining experience
• Are passionate about delivering the highest levels of service with a desire to learn and work hard
• Keen to progress their career in a quality restaurant environment
• Able to work effectively as part of a team
• the ability to multi-task and work well under pressure

What we offer:

• competitive salary package
• 28 days annual leave 
• reward scheme
• employee discount 
• meals on duty 
• excellent career development opportunities

Candidate must have the right to live and work in the UK.

Pendley manor is an historic county house hotel, located alongside the picturesque Hertfordshire town of tring, a little more than an hour from central London. The Hotel offers luxury accommodation, Spa, Extensive Leisure facilities, Restaurant and Private Dining rooms and is a popular venue for Weddings and Events.

The hotel has recently undergone a major refurbishment upgrading all  bedrooms and its leisure and spa facilities, repositioning now as a 5* hotel. 

We are seeking a qualified spa/beauty therapist to join our growing spa team in providing a range of high quality treatments. You will ensure that our customers and guests receive the highest standards of service at all times, be responsible for spa equipment and products, ensure the cleanliness and hygiene of treatment areas are maintained and you will be aware of and promote all treatments and promotions.

This is a fantastic opportunity for any therapist wishing to progress within their career and grow with an exciting new spa.

Required skills:

• A valid beauty therapy qualification NVQ LVL 3 or equivalent  
• Great communication skills 
• Friendly and approachable 
• Previous spa experience (desirable) 
• Espa trained ( desirable full training will be provided)   
• Jessica trained (desirable full training will be provided)

We offer a competitive salary, all required training will be provided, discounts on hotels stays, treatments, products and much more. There is also free parking onsite free meals on duty and uniform is also provided. 

To apply please contact Karen Oliver on her email hr@pendley-manor.co.uk

Pendley manor is an historic county house hotel, located alongside the picturesque Hertfordshire town of Tring, a little more than an hour from central London. The Hotel offers luxury accommodation, Spa, Extensive Leisure facilities, Restaurant and Private Dining rooms and is a popular venue for Weddings and Events.

We are looking for an enthusiastic and experienced Head Bartender/Mixologist with at least 1 year experience and the following skills:

• High level of customer service skills
• Excellent communication skills both written and oral
• Highly organised, passionate and self-motivated
• Strong attention for detail
• Micros EPOS system knowledge an advantage but not essential

The Head Bartender/Mixiologist’s duties include: 

• Making cocktails and drinks for customers
• Developing signature seasonal cocktail menu for the bar
• Generally managing the day-to-day operation behind the bar
• Training bar staff
• Stock-taking
• Supervising bar staff and their rota
• Monitoring and maintaining inventory of supplies
• Liaising with inventory suppliers
• Ensuring that the bar is kept pristine at all times
• Providing unparalleled and friendly customer service
• Taking payment and operating card registers
• Opening and closing procedures
• Monitoring goodwill and wastage
• Ensuring staff policies are followed by all staff (uniform, customer service, holidays, etc)

The successful candidate must be able to supply references if requested, have excellent spoken English language skills, and have the right to work in the UK.

Pendley manor is an historic county house hotel, located alongside the picturesque Hertfordshire town of Tring, a little more than an hour from central London. The Hotel offers luxury accommodation, Spa, Extensive Leisure facilities, Restaurant and Private Dining rooms and is a popular venue for Weddings and Events.We are currently looking for an experienced and passionate Bartender to deliver high levels of guest service. This is a full time position up to 48 hours per week.

What we expect:

• previous experience in a quality bar environment, including cocktail making
• attention to detail and positive attitude
• an understanding of exceptional guest service and exceeding expectations
• great sales skills and techniques
• clear communications skills and ability to build a rapport with guests
• a positive attitude and passion for service
• the ability to multi-task and work well under pressure

What we offer:

• competitive salary package
• 28 days annual leave 
• reward scheme
• employee discount 
• meals on duty 
• excellent career development opportunities