Work With Us

Join the professional team at Pendley Manor.

Our success comes from a passionate interest in the loyal customers who stay in our Hertfordshire Hotel.  A successful hotel will not exist without a talented and motivated team with a passionate interest in hospitality and customer service.

BENEFITS

We are an equal opportunity employer offering a number of benefits and discounts as detailed below:

  • Spa treatments & products
  • Accommodation and Dinner
  • Dry cleaning
  • Meals on duty
  • Uniform
  • Pension
  • Shakespeare Tickets
  • In house NVQ trainings
  • Additional holidays with service
  • Recommend a friend bonus scheme

If you have a passion to deliver exceptional service and want to develop your hospitality career, we’d love to hear from you.

SEE BELOW OUR CURRENT VACANCIES

BAR PERSON

Monday 21 October 2019

We are looking for Bar Person to join our team in the Shakespeare Bar on a full time basis.  The focus of this position is to ensure as part of a team the smooth running of the day to day bar & lounge operation. This requires excellent customer service skills and good communication with other departments.

The role will include a mixture of shifts from 11am until late when the bar closes.  From time to time you may also assist with shifts in the restaurant; which could start at 6.30am and cover on our banqueting bar as and when required.

Your main duties will include:

  • Dispensing drinks & preparing Tea & Coffee
  • Looking after Afternoon Teas in the Peacock Lounge
  • Looking after Spa Days light lunches
  • Taking Bar Food Orders & serving in line with company standards
  • Processing payments & room charges, managing bar tabs, Cashing up the till
  • Cleaning Beer Lines

Previous experience with Micros POS would be an advantage, although full training can be offered to the right candidate.

SALARY – competitive.

JUNIOR SOUS CHEF

Tuesday 15 October 2019

This Grade II listed luxury Country House Hotel has a vacancy for an ambitious and motivated Junior Sous Chef to join the brigade.

The ideal candidate will have experience in a Hotel, with a high volume wedding, conference and banqueting operation, which runs alongside a busy Restaurant, Lounge & afternoon tea service. Rosette experience is also preferred.We are entering a very exciting time within the hotel as we are in the process of redefining our Food & Beverage Operation, which we require your help with. We are in the process of focusing on the market segments within our business and tailoring our menus to their requirements whilst upholding rosette standards and the highest quality of food and service.

In addition to culinary skills the successful candidate requires a strong overall understanding of kitchen Management. You will be required to contribute to menus and analyse their costing, be focused on sourcing products from the local area, manage ordering and stock control; and have a full understanding of HACCP, COSHH and Health and Safety.
We take pride in the young team that we have cultivated and training plays a pivotal role within our kitchen. Being part of a team both within the kitchen and within the hotel as a whole is a very important dynamic to our business.

The successful candidate will be highly motivated and have the desire to produce top quality food, using fresh local produce. A team player who has the ability to deputise in the Head Chef’s absence, preferably with a minimum of 2 year’s experience in a similar role.  Salary will be dependent on experience; in addition to this we are able to offer a number of employee benefits; plus training in the form of NVQs and opportunity to achieve your advanced food hygiene course.

HOURS 45 PER WEEK 5 DAYS OUT OF 7
SALARY – Competitive.

CONFERENCE & BANQUETING SUPERVISOR

Tuesday 15 October 2019

We are looking for a Conference & Banqueting Supervisor to join our team here at the Hotel. The overall objective is assisting in overseeing and directing all aspects of the day to day running within the Conference and Banqueting Operation.

The main focus of this position is to provide a professional efficient and friendly service to our delegates including weddings and private dining guests. This requires excellent customer service skills and good communication with other departments.

The role will include a mixture of shifts, some split from 6.30am until late when the function closes.

Your main duties will include:
• Preparing conference and events rooms to company standards prior to arrival
• Servicing the rooms during their event.
• Serving of food and drink.
• Offering a high standard of help and service
• Maintaining a high level of cleanliness in both back and front of house areas.

Key skills required for the role:
• Flexibility to respond to a range of different work situations
• Ability to work on your own or with other staff members
• High standard of customer care skills and be able to work on your own initiative ensuring our guests always receive the best experience.
• Enthusiastic, self-motivated, proactive with a good eye for detail
• Good working knowledge of conferences and events
• Able to work flexible hours on a shift basis on any day of the week

Salary – Competitive.

REVENUE MANAGER

Tuesday 15 October 2019

Pendley Manor Hotel and Spa is currently undergoing a major refurbishment and re positioning. We are seeking a revenue specialist, pricing and strategy superstar to help take this iconic hotel to the next level and beyond.

The hotel will re-launch next year with the aim of being one of Hertfordshire’s premier country house hotels with a completely new rooms, F&B and Spa product offering

If you would like to be part of this exciting journey and help us take our unique and independently owned hotel to the next level then please get in touch directly.

As Revenue Manager, you will drive and set strategies to grow the business through proactive selling. You will have a strong focus on Rooms, with the aim to exceed planned revenue targets and gain a competitive advantage.

You will maximise hotel revenues through effective pricing, inventory and channel distribution management. You will ensure that you are effectively yielding the business through pricing for each market segment, monitoring competitors pricing, and being aware of market activity and ensuring revenues are optimised at all times.

Key Responsibilities as Revenue Manager will be:

  • To play a senior role within the hotel commercial team to develop and drive revenue strategies across all revenue streams, optimising all available space through all distribution channels.
  • Ensure that sales and pricing strategies are based on commercial judgement through effective analysis and reporting.
  • Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures.
  • Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks
  • Manage and develop the Reservations team.
  • Integrate with other functions to ensure we exceed our customer’s and owner’s expectations.

The Person

  • Ideally 3+ years direct experience of revenue management within rooms, meeting and conferencing Management.
  • Advanced Excel skills.
  • Strong preference for setting up and using systems to monitor and evaluate information from a wide variety of sources.
  • Previous experience with iDeas RMS and Opera PMS is advantageous; although full training on these systems can be provided.
  • Strong preference for analysing and organising numerical financial and statistical data.
  • Strong presentational and influencing skills.

NIGHT PORTER

Tuesday 15 October 2019

We have an opening for a “people person” who enjoys delivering a high level of customer service to our guests.

The main purpose of the Nigh Porter is to ensure that the highest standards of guest care are met at all times and to take responsibility for the supervision, safety and security of guests, employees and the hotel from 11.00 pm-7.30am.  The Ideal candidate should have previous experience in a similar role, security experience is advantageous along with knowledge of Opera hotel systems.

The man duties and responsibilities include:

  • To handle all queries promptly ensuring the customer receives friendly and efficient response which accurately meets their demands.
  • To undertake the out-of-hours check in and check out of guests, ensuring that accounts are settled before departure.
  • Cash and Card handling, Key security.
  • To carry out the night audit in line with company procedures.
  • To carry out night security checks at the agreed times.
  • To identify any maintenance issues and log them on system.
  • To provide information and porterage service when requested.
  • To carry out guest wake up requests on time and deliver newspapers to rooms.
  • To check that only residents are on the premises once functions have finished.
  • To prepare and serve any food and drink from the 24 hour menu upon request to residents
  • To ensure that the public areas of the hotel and clean and tidy at all times including the fireplace
  • To comply with all the company’s policies and procedures in relation to Fire, Health and Safety.
  • Any other reasonable requests made by Management.

HOURS 40 PER WEEK 5 DAYS OUT OF 7

WAITER

Tuesday 15 October 2019

We are looking for Waiter to join our team in the Oak Restaurant on a full time basis.  The focus of this position is to ensure as part of a team the daily smooth running of the restaurant and associated areas. This requires excellent customer service skills and good communication with other departments.

The role will include a mixture of shifts, some split from  6.30am until late when the  function closes.

Your main duties will include:

  • Preparing the restaurant for service
  • Welcoming and seating of guests
  • Taking food and drink orders and up-selling
  • Offering a high standard of help and service
  • Receiving payment for goods provided
  • Processing payments & room charges,  Cashing up the till

Previous experience with Micros POS would be an advantage, although full training can be offered to the right candidate.

SALARY – competitive.

RECEPTIONIST

Tuesday 15 October 2019

The hotel has an opening for someone with great customer service focus and a bubbly disposition. You will be working as part of a team, showing own initiative whilst displaying highest standards of customer care at all times.   The role involves welcoming and checking in / checking out guests, answering the telephone, banking responsibilities, dealing with customer enquiries and reservations accurately and promptly in the absence of the reservations department.

The position requires flexible working hours, as shifts will involve mornings, evenings and weekends.

The ideal candidate will have;

  • Previous experience in a similar role would be beneficial
  • Ability to work under pressure and manage changing priorities
  • Ability to demonstrate a courteous, helpful and pleasant manner
  • Ability to work as an efficient, reliable and flexible team member
  • Ability to use initiative when demanding situations arise
  • Ability to deal tactfully and diplomatically with a wide range of people
  • Knowledge of  System Opera or Fidelio (an advantage)
  • Excellent communication skills (both oral and written)
  • Proven IT skills, including MS Word, Excel and Outlook

The hours are 40 per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

HOUSEKEEPING ASSISTANT – PART TIME

Monday 14 October 2019

We have an opening for someone with a high standard of work and attention to detail, working as part of a team, under the direction of the Head Housekeeper.

The day to day duties include:

  • Making and changing bed linen and towels
  • Vacuuming, dusting and polishing furniture
  • Cleaning bathrooms
  • Replacing stock of guest supplies

The ideal candidate will have:

  • High standard of work and attention to detail
  • Experience in a similar role would be beneficial
  • Ability to work to hotel standards
  • Ability to work as an efficient, reliable and flexible team member

The hours are 20 per week, 4 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

HEAD THERAPIST

Friday 4 October 2019

Due to upcoming refurbishment of our spa, which will include 5 new treatment rooms, an exciting opportunity has arisen for an experienced Head Therapist looking for progression. You will assist in the day to day running of the spa, overseeing the department during the spa manager’s maternity leave, ensuring that our customers receive high quality ESPA treatments in a relaxed and tranquil environment.

What does the position involve?

  • Carrying out all aspects of beauty therapy treatments and ensuring high standards are delivered by all therapists
  • Undertake full assessment of clients’ requirements and suitability of treatments and products offered
  • Assist the spa manager in the recruitment and training of staff
  • To liaise with the Spa Manager on forecasts, targets and stock levels are appropriate to business demands
  • To the support the Spa Manager in all areas
  • Motivating the team and ensure daily sales targets are met
  • Ensure that all staff actively promote and sell the spa services, treatments and products
  • Coach and mentor spa therapists to maintain consistently high standards of treatment delivery
  • Responsible for dealing with any guest issues/complaints and ensure these are resolved

What can you offer?

  • Previous experience within a similar role is essential
  • NVQ Level 3 Beauty Therapy qualification or equivalent
  • Ability to carry out a variety of treatments demonstrating confidence which include; massage, waxing, manicures and pedicures
  • ESPA training would be an advantage however full training will be provided
  • Jessica training would be an advantage however full training will be provided
  • The spa will be operational seven days a week so flexibility with evening and weekend work is required.
  • Knowledge of spa online booking systems
  • Excellent communication and customer service skills

This is a fantastic opportunity for the right applicant wishing to progress within their career and grow with an exciting new spa.

What can we offer?

  • Competitive Salary
  • 28 days holiday entitlement (including bank holidays)
  • Discounts on hotel stays, treatments and products
  • Free meal provided on duty
  • Free onsite parking
  • Uniform provided

If you are interest in this position, please send an updated CV to hr@pendley-manor.co.uk or call Karen Oliver on 01442 820200.

 

 

HOUSEKEEPING SUPERVISOR

Friday 4 October 2019

We are looking for a Housekeeper Supervisor to join our housekeeping team.  The role will be to support and deputise to the Head Housekeeper in the day to day management of the department, as well as providing working assistance with servicing bedrooms.

The purpose of the role is to ensure the highest standards of cleanliness throughout the 84 bedrooms, leisure and public areas of the hotel.  A keen eye for detail; along with a passion for cleaning are key requirements to fulfill this role.

  • You will be required to manage a team of room attendants, public area, outside area and leisure cleaners; to oversee linen room and carry out administrative tasks.
  • A hands on supervisor, who will be required to service bedrooms as well as supervise the team. Ensuring all bedrooms meet the highest standard in a timely manner.
  • A motivated and committed individual who will take pride in training the team to fulfill company standards
  • To ensure relevant stock control within the department
  • Excellent communication is key; particularly with the maintenance and front office departments as well as the Duty Manager
  • Experience of Opera PMS in regard to housekeeping department is advantageous (although training will be given); along with experience in a similar role deputising to the Head Housekeeper

HOURS – 40 PER WEEK, 5 DAYS OUT OF 7

SALARY – Competitive

COMMIS CHEF

Friday 4 October 2019

Are you passionate about food preparation and presentation? Is working in a Two AA-Rosette Kitchen appealing? This could be the job for you.

As a commis chef, you would take part in all operations within the kitchen environment. A normal day in the kitchen includes preparing food for both private functions and service; and serving your hard work in our very popular restaurant.

You need to show a strong interest in cooking, be able to multitask and have very strong communication skills.

The main responsibilities include:

  • Preparing and cooking food in line with our exceptionally high standards
  • Presenting food in a creative way, drawing attention to each part of the dish
  • Monitoring food production to ensure consistent quality and portion size
  • Maintaining health and safety standards and requirements in all aspects of the work undertaken
  • To liaise and communicate with team members from both the kitchen and restaurant
  • To maintain high standards of personal hygiene and cleanliness while wearing appropriate clothing at all times

Previous experience would be an advantage, although full training can be given to the right candidate.

Salary minimum wage, 45 hours per week, 5 days out of 7, may include some split shifts.

RESTAURANT & BAR SUPERVISOR

Tuesday 1 October 2019

Pendley Manor, a unique Hertfordshire hotel, is a Grade II listed property, set in 35 acres of beautiful lawns and wooded parkland close to Tring.  We pride ourselves on offering guests the very warmest welcome in comfortable surroundings and highest standards of service.

We are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.  An exciting opportunity has arisen for a Restaurant & Bar Supervisor to join our 2 AA Rosette Restaurant and Bar team.

In this key role, the successful candidate will be assisting and supporting the Restaurant & Bar Manager in the day to day operation and running of our many private dining and wedding functions.  The Restaurant & Bar Supervisor will be involved in forward planning operations administration, recruitment, training and staff appraisals.  Additionally, the Restaurant & Bar Supervisor will communicate with all other departments.

We are seeking a candidate with previous experience in a similar establishment and the following skills:

  • Strong F&B background within a hotel environment (including private dining & wedding functions)
  • High level of customer service skills
  • Ability to monitor performance levels
  • Excellent communication skills both written and oral
  • Highly organised, passionate and self-motivated
  • Able to train, mentor and develop your team to provide quality customer service
  • Strong attention for detail
  • Micros EPOS system knowledge an advantage but not essential

Due to the training and leadership aspect of this role, we are ideally seeking a candidate with experience in a similar level of role and property.  A customer focused, proactive, hands on individual is essential as the successful applicant will be very much leading from the front.  In return we offer a competitive salary plus benefits including 28 Days holiday including Bank Holidays, F&B Concessions, discounts on treatments and products from our Spa as well as meals whilst on duty.

SPA THERAPIST

Tuesday 1 October 2019

We have an exciting opportunity for a passionate Treatments manager to assist with our re-launch of our brand-new spa facilities here at Pendley Manor. We will have 5 brand new treatment rooms and completely refurbished Leisure & Spa facilities.  If you love the idea of making people feel good and look their best, then a position in our Beauty Spa could be perfect for you.

You would greet customers and provide a range of face and body treatments using our salon approved products.  To apply you would need to be a qualified beauty therapist to level 3 NVQ,  Espa and Jessica knowledge an advantage, however  we will provide suitable training if required.

What can you offer?

  • Previous experience within a similar role is essential
  • Ability to carry out a variety of treatments demonstrating confidence which include; massage, waxing, manicures and pedicures
  • The spa will be operational seven days a week so flexibility with evening and weekend work is required.
  • Knowledge of spa online booking systems an advantage
  • Excellent communication and customer service skills

This is a fantastic opportunity for the right applicant wishing to progress within their career and grow with an exciting new spa.

What can we offer?

  • Competitive Salary
  • 28 days holiday entitlement (including bank holidays) and 33 days after 3 years’ service
  • Discounts on hotel stays, treatments and products
  • Free meal provided on duty
  • Free onsite parking
  • Uniform provided
  • Shakespeare tickets
  • Further NVQ Training
  • Recommend a friend

If you feel you fit the requirements above and would like to apply for this fantastic opportunity please send a CV with covering letter to hr@pendley-manor.co.uk .