Work With Us

Join the professional team at Pendley Manor.

Our success comes from a passionate interest in the loyal customers who stay in our Hertfordshire Hotel.  A successful hotel will not exist without a talented and motivated team with a passionate interest in hospitality and customer service.

BENEFITS

We are an equal opportunity employer offering a number of benefits and discounts as detailed below:

  • Spa treatments & products
  • Accommodation and Dinner
  • Dry cleaning
  • Meals on duty
  • Uniform
  • Pension
  • Shakespeare Tickets
  • In house NVQ trainings
  • Additional holidays with service
  • Recommend a friend bonus scheme

If you have a passion to deliver exceptional service and want to develop your hospitality career, we’d love to hear from you.

SEE BELOW OUR CURRENT VACANCIES

RECEPTIONIST

Tuesday 31 December 2019

The hotel has an opening for someone with great customer service focus and a bubbly disposition. You will be working as part of a team, showing own initiative whilst displaying highest standards of customer care at all times.   The role involves welcoming and checking in / checking out guests, answering the telephone, banking responsibilities, dealing with customer enquiries and reservations accurately and promptly in the absence of the reservations department.

The position requires flexible working hours, as shifts will involve mornings, evenings and weekends.

The ideal candidate will have;

  • Previous experience in a similar role would be beneficial
  • Ability to work under pressure and manage changing priorities
  • Ability to demonstrate a courteous, helpful and pleasant manner
  • Ability to work as an efficient, reliable and flexible team member
  • Ability to use initiative when demanding situations arise
  • Ability to deal tactfully and diplomatically with a wide range of people
  • Knowledge of  System Opera or Fidelio (an advantage)
  • Excellent communication skills (both oral and written)
  • Proven IT skills, including MS Word, Excel and Outlook

The hours are 40 per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

REVENUE MANAGER

Thursday 5 December 2019

Pendley Manor Hotel and Spa is currently undergoing a major refurbishment and re positioning. We are seeking a revenue specialist, pricing and strategy superstar to help take this iconic hotel to the next level and beyond.

The hotel will re-launch next year with the aim of being one of Hertfordshire’s premier country house hotels with a completely new rooms, F&B and Spa product offering

If you would like to be part of this exciting journey and help us take our unique and independently owned hotel to the next level then please get in touch directly.

As Revenue Manager, you will drive and set strategies to grow the business through proactive selling. You will have a strong focus on Rooms, with the aim to exceed planned revenue targets and gain a competitive advantage.

You will maximise hotel revenues through effective pricing, inventory and channel distribution management. You will ensure that you are effectively yielding the business through pricing for each market segment, monitoring competitors pricing, and being aware of market activity and ensuring revenues are optimised at all times.

Key Responsibilities as Revenue Manager will be:

  • To play a senior role within the hotel commercial team to develop and drive revenue strategies across all revenue streams, optimising all available space through all distribution channels.
  • Ensure that sales and pricing strategies are based on commercial judgement through effective analysis and reporting.
  • Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures.
  • Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks
  • Manage and develop the Reservations team.
  • Integrate with other functions to ensure we exceed our customer’s and owner’s expectations.

The Person

  • Ideally 3+ years direct experience of revenue management within rooms, meeting and conferencing Management.
  • Advanced Excel skills.
  • Strong preference for setting up and using systems to monitor and evaluate information from a wide variety of sources.
  • Previous experience with iDeas RMS and Opera PMS is advantageous; although full training on these systems can be provided.
  • Strong preference for analysing and organising numerical financial and statistical data.
  • Strong presentational and influencing skills.

KITCHEN PORTER

Wednesday 4 December 2019

We you are looking for an active job within the catering industry, this could be the ideal one for you. In this job you would need to have good physical health, as you will be on your feet for most of the shift. You would also need to be good at working in a team.

As a kitchen porter, your main duties would involve washing up, cleaning of associated areas, clearing waste and putting away deliveries.

You don’t need any particular qualifications to work as a kitchen porter, but a good general secondary education would be useful.

The hours are 40 per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

NIGHT PORTER

Wednesday 4 December 2019

We have an opening for a “people person” who enjoys delivering a high level of customer service to our guests.

The main purpose of the Nigh Porter is to ensure that the highest standards of guest care are met at all times and to take responsibility for the supervision, safety and security of guests, employees and the hotel from 11.00 pm-7.30am.  The Ideal candidate should have previous experience in a similar role, security experience is advantageous along with knowledge of Opera hotel systems.

The man duties and responsibilities include:

  • To handle all queries promptly ensuring the customer receives friendly and efficient response which accurately meets their demands.
  • To undertake the out-of-hours check in and check out of guests, ensuring that accounts are settled before departure.
  • Cash and Card handling, Key security.
  • To carry out the night audit in line with company procedures.
  • To carry out night security checks at the agreed times.
  • To identify any maintenance issues and log them on system.
  • To provide information and porterage service when requested.
  • To carry out guest wake up requests on time and deliver newspapers to rooms.
  • To check that only residents are on the premises once functions have finished.
  • To prepare and serve any food and drink from the 24 hour menu upon request to residents
  • To ensure that the public areas of the hotel and clean and tidy at all times including the fireplace
  • To comply with all the company’s policies and procedures in relation to Fire, Health and Safety.
  • Any other reasonable requests made by Management.

HOURS 40 PER WEEK 5 DAYS OUT OF 7

WAITER

Wednesday 4 December 2019

We are looking for Waiter to join our team in the Oak Restaurant on a full time basis.  The focus of this position is to ensure as part of a team the daily smooth running of the restaurant and associated areas. This requires excellent customer service skills and good communication with other departments.

The role will include a mixture of shifts, some split from  6.30am until late when the  function closes.

Your main duties will include:

  • Preparing the restaurant for service
  • Welcoming and seating of guests
  • Taking food and drink orders and up-selling
  • Offering a high standard of help and service
  • Receiving payment for goods provided
  • Processing payments & room charges,  Cashing up the till

Previous experience with Micros POS would be an advantage, although full training can be offered to the right candidate.

SALARY – competitive.

BAR PERSON

Wednesday 4 December 2019

We are looking for Bar Person to join our team in the Shakespeare Bar on a full time basis.  The focus of this position is to ensure as part of a team the smooth running of the day to day bar & lounge operation. This requires excellent customer service skills and good communication with other departments.

The role will include a mixture of shifts from 11am until late when the bar closes.  From time to time you may also assist with shifts in the restaurant; which could start at 6.30am and cover on our banqueting bar as and when required.

Your main duties will include:

  • Dispensing drinks & preparing Tea & Coffee
  • Looking after Afternoon Teas in the Peacock Lounge
  • Looking after Spa Days light lunches
  • Taking Bar Food Orders & serving in line with company standards
  • Processing payments & room charges, managing bar tabs, Cashing up the till
  • Cleaning Beer Lines

Previous experience with Micros POS would be an advantage, although full training can be offered to the right candidate.

SALARY – competitive.

HOUSEKEEPING SUPERVISOR

Wednesday 4 December 2019

We are looking for a Housekeeper Supervisor to join our housekeeping team.  The role will be to support and deputise to the Head Housekeeper in the day to day management of the department, as well as providing working assistance with servicing bedrooms.

The purpose of the role is to ensure the highest standards of cleanliness throughout the 84 bedrooms, leisure and public areas of the hotel.  A keen eye for detail; along with a passion for cleaning are key requirements to fulfill this role.

  • You will be required to manage a team of room attendants, public area, outside area and leisure cleaners; to oversee linen room and carry out administrative tasks.
  • A hands on supervisor, who will be required to service bedrooms as well as supervise the team. Ensuring all bedrooms meet the highest standard in a timely manner.
  • A motivated and committed individual who will take pride in training the team to fulfill company standards
  • To ensure relevant stock control within the department
  • Excellent communication is key; particularly with the maintenance and front office departments as well as the Duty Manager
  • Experience of Opera PMS in regard to housekeeping department is advantageous (although training will be given); along with experience in a similar role deputising to the Head Housekeeper

HOURS – 40 PER WEEK, 5 DAYS OUT OF 7

SALARY – Competitive

HOUSEKEEPING ASSISTANT – PART TIME

Wednesday 4 December 2019

We have an opening for someone with a high standard of work and attention to detail, working as part of a team, under the direction of the Head Housekeeper.

The day to day duties include:

  • Making and changing bed linen and towels
  • Vacuuming, dusting and polishing furniture
  • Cleaning bathrooms
  • Replacing stock of guest supplies

The ideal candidate will have:

  • High standard of work and attention to detail
  • Experience in a similar role would be beneficial
  • Ability to work to hotel standards
  • Ability to work as an efficient, reliable and flexible team member

The hours are 20 per week, 4 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

COMMIS CHEF

Wednesday 4 December 2019

Are you passionate about food preparation and presentation? Is working in a Two AA-Rosette Kitchen appealing? This could be the job for you.

As a commis chef, you would take part in all operations within the kitchen environment. A normal day in the kitchen includes preparing food for both private functions and service; and serving your hard work in our very popular restaurant.

You need to show a strong interest in cooking, be able to multitask and have very strong communication skills.

The main responsibilities include:

  • Preparing and cooking food in line with our exceptionally high standards
  • Presenting food in a creative way, drawing attention to each part of the dish
  • Monitoring food production to ensure consistent quality and portion size
  • Maintaining health and safety standards and requirements in all aspects of the work undertaken
  • To liaise and communicate with team members from both the kitchen and restaurant
  • To maintain high standards of personal hygiene and cleanliness while wearing appropriate clothing at all times

Previous experience would be an advantage, although full training can be given to the right candidate.

Salary minimum wage, 45 hours per week, 5 days out of 7, may include some split shifts.

SPA THERAPIST

Sunday 1 December 2019

We have an exciting opportunity for a passionate Treatments manager to assist with our re-launch of our brand-new spa facilities here at Pendley Manor. We will have 5 brand new treatment rooms and completely refurbished Leisure & Spa facilities.  If you love the idea of making people feel good and look their best, then a position in our Beauty Spa could be perfect for you.

You would greet customers and provide a range of face and body treatments using our salon approved products.  To apply you would need to be a qualified beauty therapist to level 3 NVQ,  Espa and Jessica knowledge an advantage, however  we will provide suitable training if required.

What can you offer?

  • Previous experience within a similar role is essential
  • Ability to carry out a variety of treatments demonstrating confidence which include; massage, waxing, manicures and pedicures
  • The spa will be operational seven days a week so flexibility with evening and weekend work is required.
  • Knowledge of spa online booking systems an advantage
  • Excellent communication and customer service skills

This is a fantastic opportunity for the right applicant wishing to progress within their career and grow with an exciting new spa.

What can we offer?

  • Competitive Salary
  • 28 days holiday entitlement (including bank holidays) and 33 days after 3 years’ service
  • Discounts on hotel stays, treatments and products
  • Free meal provided on duty
  • Free onsite parking
  • Uniform provided
  • Shakespeare tickets
  • Further NVQ Training
  • Recommend a friend

If you feel you fit the requirements above and would like to apply for this fantastic opportunity please send a CV with covering letter to hr@pendley-manor.co.uk .