Work With Us

Join the professional team at Pendley Manor.

Our success comes from a passionate interest in the loyal customers who stay in our Hertfordshire Hotel.  A successful hotel will not exist without a talented and motivated team with a passionate interest in hospitality and customer service.

BENEFITS

We are an equal opportunity employer offering a number of benefits and discounts as detailed below:

  • Spa treatments & products
  • Accommodation and Dinner
  • Gym Membership
  • Dry cleaning
  • Meals on duty
  • Uniform
  • Pension
  • Childcare Vouchers
  • Shakespeare Tickets
  • In house NVQ trainings
  • Additional holidays with service
  • Recommend a friend bonus scheme

If you have a passion to deliver exceptional service and want to develop your hospitality career, we’d love to hear from you.

SEE BELOW OUR CURRENT VACANCIES

WEDDING & EVENTS CO-ORDINATOR

Monday 30 July 2018

An exciting opportunity has arisen for an additional “Wedding and Events Co-Ordinator” within our Sales Team.  We are looking for someone who will join our existing team to proactively sell the newly refurbished conference, event, wedding and banqueting facilities on offer at Pendley Manor.

An excellent team player with a keen eye for detail and effective communication with clients and operations team are central to this role.

The ideal candidate must have a passion for delivering a great customer experience and a positive approach to high quality customer care.

Previous experience in a hotel sales environment or hotel operations is preferred.

Key Responsibilities

  • To convert all incoming sales enquiries to ensure sales conversion; in line with company procedures
  • Show rounds to prospective clients
  • To maximise Meetings & Events revenue in line with company Sales plan
  • Use of Opera PMS & Sales & Catering systems (experience advantageous, although full training will be given)
  • Completing client contracts accurately with relevant detail to achieve client satisfaction and efficient execution of the meeting or event by the operational team
  • Compiling accurate operational team function sheets & attending weekly meetings
  • Follow up calls to previous weeks clients
  • Proactive focus on generating new client leads for Business Development Manager
  • Maintaining accurate filing systems for all correspondence
  • Building and maintaining relationships with Agents, Clients and preferred suppliers.

Although the role is predominately office hours, it will include some Saturdays on a rota basis and participation in events such as our Wedding Fayre at other times throughout the year.

Salary competitive depending on experience.

RECEPTION SHIFT LEADER

Wednesday 2 May 2018

An exciting opportunity has arisen for either a Full Time Front Office Shift Leader to join the team.  The successful applicant for this role will be able to demonstrate they have lead a team to provide excellent service that exceeds our customer’s expectations, can maximize revenue opportunities, can maintain standards and deliver a level of high performance consistency.

Key responsibilities for this role include:

  • To have a full understanding of all systems and programmes including Opera PMS, Opera S&C. Training can be provided to the right candidate that does not have experience in these specific systems.
  • Overall control of Reception, in the absence of the FOH Manager.
  • To display a pro-active and innovative approach to skills development and standards enhancement with your team.
  • To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
  • Communication with all other departments is crucial.
  • Actively promote guest relations and sales
  • Assist in staff selections in conjunction with FOH mgr & HR
  • Co-ordinate and carry out training and development of new and existing staff
  • Ensure High standards kept in department
  • Prepare staff rotas and time-sheets when required
  • Checking in and out
  • Ensure high levels of occupancy, room revenue and total revenue
  • You will be required to handle guest queries, regarding reception and the hotel as a whole, through regular Duty Management.

We are looking for someone who can maintain a positive and calm outlook, can communicate effectively both verbally and in writing, delegate instructions, has a desire to provide exceptional customer service and is able to motive and lead a high performance team. Supervisory experience within a similar role would be essential. In return, we will give you a competitive salary and benefits package, and opportunities to learn new skills and grow your career.

RECEPTIONIST

Tuesday 1 May 2018

The hotel has an opening for someone with great customer service focus and a bubbly disposition. You will be working as part of a team, showing own initiative whilst displaying highest standards of customer care at all times.   The role involves welcoming and checking in / checking out guests, answering the telephone, banking responsibilities, dealing with customer enquiries and reservations accurately and promptly in the absence of the reservations department.

The position requires flexible working hours, as shifts will involve mornings, evenings and weekends.

The ideal candidate will have;

  • Previous experience in a similar role would be beneficial
  • Ability to work under pressure and manage changing priorities
  • Ability to demonstrate a courteous, helpful and pleasant manner
  • Ability to work as an efficient, reliable and flexible team member
  • Ability to use initiative when demanding situations arise
  • Ability to deal tactfully and diplomatically with a wide range of people
  • Knowledge of  System Opera or Fidelio (an advantage)
  • Excellent communication skills (both oral and written)
  • Proven IT skills, including MS Word, Excel and Outlook

The hours are 40 per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

RESTAURANT & BAR SUPERVISOR

Tuesday 27 March 2018

Pendley Manor, a unique Hertfordshire hotel, is a Grade II listed property, set in 35 acres of beautiful lawns and wooded parkland close to Tring.  We pride ourselves on offering guests the very warmest welcome in comfortable surroundings and highest standards of service.

We are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.  An exciting opportunity has arisen for a Restaurant & Bar Supervisor to join our 2 AA Rosette Restaurant and Bar team.

In this key role, the successful candidate will be assisting and supporting the Restaurant & Bar Manager in the day to day operation and running of our many private dining and wedding functions.  The Restaurant & Bar Supervisor will be involved in forward planning operations administration, recruitment, training and staff appraisals.  Additionally, the Restaurant & Bar Supervisor will communicate with all other departments as well as performing Duty Management shifts of the whole hotel.

We are seeking a candidate with previous experience in a similar establishment and the following skills:

  • Strong F&B background within a hotel environment (including private dining & wedding functions)
  • High level of customer service skills
  • Ability to monitor performance levels
  • Excellent communication skills both written and oral
  • Highly organised, passionate and self-motivated
  • Able to train, mentor and develop your team to provide quality customer service
  • Strong attention for detail
  • Micros EPOS system knowledge of advantages but not essential
  • Duty Manager Shifts when required

Due to the training and leadership aspect of this role, we are ideally seeking a candidate with experience in a similar level of role and property.  A customer focused, proactive, hands on individual is essential as the successful applicant will be very much leading from the front.  In return we offer a competitive salary plus benefits including 28 Days holiday including Bank Holidays, F&B Concessions, discounts on treatments and products from our Spa as well as meals whilst on duty.

BEAUTY THERAPIST

Sunday 11 March 2018

If you love the idea of making people feel good and look their best, then a position in our Beauty Spa could be perfect for you.

You would greet customers and provide a range of face and body treatments using our salon approved products.

To apply you would need to be a qualified beauty therapist to level 3 NVQ, although we will provide suitable training for the product ranges used in the hotel.

This is a full time position with hours are 40 per week, 5 days out of 7 including weekends.

Pendley Manor is an equal opportunities employer providing on the job training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa. Food is also provided when on shift along with uniform.

HOUSEKEEPING ASSISTANT – FULL TIME

Sunday 11 March 2018

We have an opening for someone with a high standard of work and attention to detail, working as part of a team, under the direction of the Head Housekeeper.

The day to day duties include:

  • Making and changing bed linen and towels
  • Vacuuming, dusting and polishing furniture
  • Cleaning bathrooms
  • Replacing stock of guest supplies

The ideal candidate will have:

  • High standard of work and attention to detail
  • Experience in a similar role would be beneficial
  • Ability to work to hotel standards
  • Ability to work as an efficient, reliable and flexible team member

The hours are 40 per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

COMMIS CHEF

Friday 2 March 2018

Are you passionate about food preparation and presentation? Is working in a Two AA-Rosette Kitchen appealing? This could be the job for you.

As a commis chef, you would take part in all operations within the kitchen environment. A normal day in the kitchen includes preparing food for both private functions and service; and serving your hard work in our very popular restaurant.

You need to show a strong interest in cooking, be able to multitask and have very strong communication skills.

The main responsibilities include:

  • Preparing and cooking food in line with our exceptionally high standards
  • Presenting food in a creative way, drawing attention to each part of the dish
  • Monitoring food production to ensure consistent quality and portion size
  • Maintaining health and safety standards and requirements in all aspects of the work undertaken
  • To liaise and communicate with team members from both the kitchen and restaurant
  • To maintain high standards of personal hygiene and cleanliness while wearing appropriate clothing at all times

Previous experience would be an advantage, although full training can be given to the right candidate.

Salary minimum wage, 45 hours per week, 5 days out of 7, may include some split shifts.

BAR PERSON

Thursday 1 March 2018

We are looking for Bar Person to join our team in the Shakespeare Bar on a full time basis.  The focus of this position is to ensure as part of a team the smooth running of the day to day bar & lounge operation. This requires excellent customer service skills and good communication with other departments.

The role will include a mixture of shifts from 11am until late when the bar closes.  From time to time you may also assist with shifts in the restaurant; which could start at 6.30am and cover on our banqueting bar as and when required.

Your main duties will include:

  • Dispensing drinks & preparing Tea & Coffee
  • Looking after Afternoon Teas in the Peacock Lounge
  • Looking after Spa Days light lunches
  • Taking Bar Food Orders & serving in line with company standards
  • Processing payments & room charges, managing bar tabs, Cashing up the till
  • Cleaning Beer Lines

Previous experience with Micros POS would be an advantage, although full training can be offered to the right candidate.

SALARY – competitive.

NIGHT AUDITOR

Wednesday 17 January 2018

We have an opening for a “people person” who enjoys delivering a high level of customer service to our guests.

The main purpose of the Night Auditor is to ensure that the highest standards of guest care are met at all times and to take responsibility for the supervision, safety and security of guests, employees and the hotel from 11.00 pm-7.30am.  The Ideal candidate should have previous experience in a similar role, security experience is advantageous along with knowledge of Opera hotel systems.

The man duties and responsibilities include:

  • To handle all queries promptly ensuring the customer receives friendly and efficient response which accurately meets their demands.
  • To undertake the out-of-hours check in and check out of guests, ensuring that accounts are settled before departure.
  • Cash and Card handling, Key security.
  • To carry out the night audit in line with company procedures.
  • To carry out night security checks at the agreed times.
  • To identify any maintenance issues and log them on system.
  • To provide information and porterage service when requested.
  • To carry out guest wake up requests on time and deliver newspapers to rooms.
  • To check that only residents are on the premises once functions have finished.
  • To prepare and serve any food and drink from the 24 hour menu upon request to residents
  • To ensure that the public areas of the hotel and clean and tidy at all times including the fireplace
  • To comply with all the company’s policies and procedures in relation to Fire, Health and Safety.
  • Any other reasonable requests made by Management.

HOURS 40 PER WEEK 5 DAYS OUT OF 7

WAITER

Saturday 11 March 2017

We are looking for Waiter to join our team in the Oak Restaurant on a full time basis.  The focus of this position is to ensure as part of a team the daily smooth running of the restaurant and associated areas. This requires excellent customer service skills and good communication with other departments.

The role will include a mixture of shifts, some split from  6.30am until late when the  function closes.

Your main duties will include:

  • Preparing the restaurant for service
  • Welcoming and seating of guests
  • Taking food and drink orders and up-selling
  • Offering a high standard of help and service
  • Receiving payment for goods provided
  • Processing payments & room charges,  Cashing up the till

Previous experience with Micros POS would be an advantage, although full training can be offered to the right candidate.

SALARY – competitive.