Work With Us

Join the professional team at Pendley Manor.

Our success comes from a passionate interest in the loyal customers who stay in our Hertfordshire Hotel.  A successful hotel will not exist without a talented and motivated team with a passionate interest in hospitality and customer service.

BENEFITS

We are an equal opportunity employer offering a number of benefits and discounts as detailed below:

  • Spa treatments & products
  • Accommodation and Dinner
  • Gym Membership
  • Dry cleaning
  • Meals on duty
  • Uniform
  • Pension
  • Childcare Vouchers
  • Shakespeare Tickets
  • In house NVQ trainings
  • Additional holidays with service
  • Recommend a friend bonus scheme

If you have a passion to deliver exceptional service and want to develop your hospitality career, we’d love to hear from you.

SEE BELOW OUR CURRENT VACANCIES

COMMIS CHEF

Tuesday 12 February 2019

Are you passionate about food preparation and presentation? Is working in a Two AA-Rosette Kitchen appealing? This could be the job for you.

As a commis chef, you would take part in all operations within the kitchen environment. A normal day in the kitchen includes preparing food for both private functions and service; and serving your hard work in our very popular restaurant.

You need to show a strong interest in cooking, be able to multitask and have very strong communication skills.

The main responsibilities include:

  • Preparing and cooking food in line with our exceptionally high standards
  • Presenting food in a creative way, drawing attention to each part of the dish
  • Monitoring food production to ensure consistent quality and portion size
  • Maintaining health and safety standards and requirements in all aspects of the work undertaken
  • To liaise and communicate with team members from both the kitchen and restaurant
  • To maintain high standards of personal hygiene and cleanliness while wearing appropriate clothing at all times

Previous experience would be an advantage, although full training can be given to the right candidate.

Salary minimum wage, 45 hours per week, 5 days out of 7, may include some split shifts.

BEAUTY THERAPIST

Thursday 10 January 2019

If you love the idea of making people feel good and look their best, then a position in our Beauty Spa could be perfect for you.

You would greet customers and provide a range of face and body treatments using our salon approved products.

To apply you would need to be a qualified beauty therapist to level 3 NVQ, although we will provide suitable training for the product ranges used in the hotel.

This is a full time position with hours are 40 per week, 5 days out of 7 including weekends.

Pendley Manor is an equal opportunities employer providing on the job training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa. Food is also provided when on shift along with uniform.

CONFERENCE & BANQUETING ASSISTANT

Tuesday 8 January 2019

We are recruiting a Conference & Banqueting Assistant to join our team here at the Hotel.  The primary focus of this position is to provide a professional, efficient and friendly service to our delegates including weddings and private dining guests. This role requires excellent customer service skills and good communication with other departments.

The role will include a mixture of shifts, some split from 6.30am until late in the evening when the functions finish.

Your main duties will include:

  • Preparing conference and events rooms to company standards prior to arrival
  • Servicing the rooms during their event.
  • Serving of food and drink.
  • Offering a high standard of help and service
  • Maintaining a high level of cleanliness in both back and front of house areas.

Key skills required for the role:

  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or with other staff members
  • High standard of customer care skills and be able to work on your own initiative ensuring our guests always receive the best experience.
  • Enthusiastic, self-motivated, proactive with a good eye for detail
  • Good working knowledge of conferences and events
  • Able to work flexible hours on a shift basis on any day of the week

Salary:
Salary Competitive, 40 hours per week, 5 days out of 7, including some split shifts.

RECEPTIONIST

Monday 7 January 2019

The hotel has an opening for someone with great customer service focus and a bubbly disposition. You will be working as part of a team, showing own initiative whilst displaying highest standards of customer care at all times.   The role involves welcoming and checking in / checking out guests, answering the telephone, banking responsibilities, dealing with customer enquiries and reservations accurately and promptly in the absence of the reservations department.

The position requires flexible working hours, as shifts will involve mornings, evenings and weekends.

The ideal candidate will have;

  • Previous experience in a similar role would be beneficial
  • Ability to work under pressure and manage changing priorities
  • Ability to demonstrate a courteous, helpful and pleasant manner
  • Ability to work as an efficient, reliable and flexible team member
  • Ability to use initiative when demanding situations arise
  • Ability to deal tactfully and diplomatically with a wide range of people
  • Knowledge of  System Opera or Fidelio (an advantage)
  • Excellent communication skills (both oral and written)
  • Proven IT skills, including MS Word, Excel and Outlook

The hours are 40 per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

WAITER

Sunday 6 January 2019

We are looking for Waiter to join our team in the Oak Restaurant on a full time basis.  The focus of this position is to ensure as part of a team the daily smooth running of the restaurant and associated areas. This requires excellent customer service skills and good communication with other departments.

The role will include a mixture of shifts, some split from  6.30am until late when the  function closes.

Your main duties will include:

  • Preparing the restaurant for service
  • Welcoming and seating of guests
  • Taking food and drink orders and up-selling
  • Offering a high standard of help and service
  • Receiving payment for goods provided
  • Processing payments & room charges,  Cashing up the till

Previous experience with Micros POS would be an advantage, although full training can be offered to the right candidate.

SALARY – competitive.

HOUSEKEEPING ASSISTANT – PART TIME

Wednesday 2 January 2019

We have an opening for someone with a high standard of work and attention to detail, working as part of a team, under the direction of the Head Housekeeper.

The day to day duties include:

  • Making and changing bed linen and towels
  • Vacuuming, dusting and polishing furniture
  • Cleaning bathrooms
  • Replacing stock of guest supplies

The ideal candidate will have:

  • High standard of work and attention to detail
  • Experience in a similar role would be beneficial
  • Ability to work to hotel standards
  • Ability to work as an efficient, reliable and flexible team member

The hours are 20 per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

RECEPTION SHIFT LEADER

Tuesday 1 January 2019

An exciting opportunity has arisen for either a Full Time Front Office Shift Leader to join the team.  The successful applicant for this role will be able to demonstrate they have lead a team to provide excellent service that exceeds our customer’s expectations, can maximize revenue opportunities, can maintain standards and deliver a level of high performance consistency.

Key responsibilities for this role include:

  • To have a full understanding of all systems and programmes including Opera PMS, Opera S&C. Training can be provided to the right candidate that does not have experience in these specific systems.
  • Overall control of Reception, in the absence of the FOH Manager.
  • To display a pro-active and innovative approach to skills development and standards enhancement with your team.
  • To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
  • Communication with all other departments is crucial.
  • Actively promote guest relations and sales
  • Assist in staff selections in conjunction with FOH mgr & HR
  • Co-ordinate and carry out training and development of new and existing staff
  • Ensure High standards kept in department
  • Prepare staff rotas and time-sheets when required
  • Checking in and out
  • Ensure high levels of occupancy, room revenue and total revenue
  • You will be required to handle guest queries, regarding reception and the hotel as a whole, through regular Duty Management.

We are looking for someone who can maintain a positive and calm outlook, can communicate effectively both verbally and in writing, delegate instructions, has a desire to provide exceptional customer service and is able to motive and lead a high performance team. Supervisory experience within a similar role would be essential. In return, we will give you a competitive salary and benefits package, and opportunities to learn new skills and grow your career.

BAR PERSON

Tuesday 1 January 2019

We are looking for Bar Person to join our team in the Shakespeare Bar on a full time basis.  The focus of this position is to ensure as part of a team the smooth running of the day to day bar & lounge operation. This requires excellent customer service skills and good communication with other departments.

The role will include a mixture of shifts from 11am until late when the bar closes.  From time to time you may also assist with shifts in the restaurant; which could start at 6.30am and cover on our banqueting bar as and when required.

Your main duties will include:

  • Dispensing drinks & preparing Tea & Coffee
  • Looking after Afternoon Teas in the Peacock Lounge
  • Looking after Spa Days light lunches
  • Taking Bar Food Orders & serving in line with company standards
  • Processing payments & room charges, managing bar tabs, Cashing up the till
  • Cleaning Beer Lines

Previous experience with Micros POS would be an advantage, although full training can be offered to the right candidate.

SALARY – competitive.