An exciting opportunity has arisen to join our 2 Rosette Restaurant and Bar team. We are looking for exceptional people to join our team and provide outstanding service to our guests and who put our people at the heart of everything we do.
The successful candidate will have excellent customer service skills, ensuring the highest standards are maintained so that our guests’ expectations are exceeded. Also good communication with other departments throughout the hotel.
We are seeking a candidate with previous experience in a similar establishment and the following skills:
- High level of customer service skills
- Excellent communication skills both written and oral
- Highly organised, passionate and self-motivated
- Strong attention for detail
- Micros EPOS system knowledge an advantage but not essential
The ideal candidate will have:
- High standard of cleanliness
- Ability to work to hotel standards
- Experience in a similar role would be beneficial but not essential
- Ability to work as an efficient, reliable and flexible team member
Duties to include:
Making drinks and having an extensive knowledge of drink recipes is vital to this role. To assist in taking orders and serving customers, particularly during busy shifts, and restocking supplies as needed.
Supervising the bar
To oversee the running of the bar, making sure that complaints and disturbances are dealt with in a polite manner. Also making sure the bar is clean and tidy at all times, even during busy periods.
Regular inventory checks and being responsible for ordering stock when it is low and supervising deliveries to make sure everything is delivered and unpacked properly.
To look after the administrative side of running the bar as well as the customer-focused side, from scheduling shifts and training staff to managing the budget and payroll, which involves some office-based work.
Dealing with complaints
Complaints or queries from customers are directed to the head bartender to deal with in a professional manner. They are to deal with disturbances within the bar to ensure that all customers enjoy a peaceful environment, as well as resolving any issues among team members.
Zero hour contracts.
Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa. Food is also provided when on shift along with uniform.