This role involves night audit procedures; check in and check out of guests, security patrols throughout the night; dispensing of drinks from the bar, basic food preparation from the 24 hour menu; setting up of conference facilities as required.
Work With Us
Join the professional team at Pendley Manor.
Our success comes from a passionate interest in the loyal customers who stay in our Hertfordshire Hotel. A successful hotel will not exist without a talented and motivated team with a passionate interest in hospitality and customer service.
We are an equal opportunity employer offering a number of benefits and discounts as detailed below:
- Spa treatments & products
- Accommodation and Dinner
- Gym Membership
- Dry cleaning
- Meals on duty
- Childcare Vouchers
- Shakespeare Tickets
- In house NVQ trainings
- Additional holidays with service
- Recommend a friend bonus scheme
If you have a passion to deliver exceptional service and want to develop your hospitality career, we’d love to hear from you.
SEE BELOW OUR CURRENT VACANCIES
If you love the idea of making people feel good and look their best, then a position in our Beauty Spa could be perfect for you.
You would greet customers and provide a range of face and body treatments using our salon approved products.
To apply you would need to be a qualified beauty therapist to level 3 NVQ, although we will provide suitable training for the product ranges used in the hotel.
The hours are 20 per week, 3 days out of 7 including weekends.
Pendley Manor is an equal opportunities employer providing on the job training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa. Food is also provided when on shift along with uniform.
The hotel has an opening for someone with great customer service focus and a bubbly disposition. You will be working as part of a team, showing own initiative whilst displaying highest standards of customer care at all times. The role involves welcoming and checking in / checking out guests, answering the telephone, banking responsibilities, dealing with customer enquiries and reservations accurately and promptly in the absence of the reservations department.
The position requires flexible working hours, as shifts will involve mornings, evenings and weekends.
The ideal candidate will have;
- Previous experience in a similar role would be beneficial
- Ability to work under pressure and manage changing priorities
- Ability to demonstrate a courteous, helpful and pleasant manner
- Ability to work as an efficient, reliable and flexible team member
- Ability to use initiative when demanding situations arise
- Ability to deal tactfully and diplomatically with a wide range of people
- Knowledge of System Opera or Fidelio (an advantage)
- Excellent communication skills (both oral and written)
- Proven IT skills, including MS Word, Excel and Outlook
The hours are 40 per week, 5 days out of 7
Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa. Food is also provided when on shift along with uniform.