Work With Us

Join the professional team at Pendley Manor.

Our success comes from a passionate interest in the loyal customers who stay in our Hertfordshire Hotel.  A successful hotel will not exist without a talented and motivated team with a passionate interest in hospitality and customer service.

BENEFITS

We are an equal opportunity employer offering a number of benefits and discounts as detailed below:

  • Spa treatments & products
  • Accommodation and Dinner
  • Gym Membership
  • Dry cleaning
  • Meals on duty
  • Uniform
  • Pension
  • Childcare Vouchers
  • Shakespeare Tickets
  • In house NVQ trainings
  • Additional holidays with service
  • Recommend a friend bonus scheme

If you have a passion to deliver exceptional service and want to develop your hospitality career, we’d love to hear from you.

SEE BELOW OUR CURRENT VACANCIES

CONFERENCE & BANQUETING MANAGER

Thursday 20 July 2017

This 72 bedroom Grade II Listed Country House has a vacancy for a motivated and energetic Conference and Banqueting Manager. The Ideal candidate will have been in a similar role in a Country House Hotel dealing with conferences, banqueting,Weddings and private dining.

This is a very important role within the Hotel and it is essential that the highest standards of service are maintained throughout The Conference and Banqueting areas. This role is ‘hands on’and applicants must be well presented and have exceptional attention to detail.

Main duties and responsibilities:

  • Overseeing the running of all conferences, banquets and weddings to the highest possible standards at all time, solving any problems quickly and efficiently.
  • Work with the team, supervising, co-ordinating direct prompt efficient and courteous service.
  • Ensure all conference rooms are set up to company standards and client requirements.
  • Recruitment and Appraisal of team in conjunction with HR Manager
  • To assist in training all operational staff to required standard, identifying training needs and action accordingly.
  • Ensuring operation is effectively staffed and maintain manpower budgets.
  • Attend and contribute to weekly function sheet meeting and daily morning meetings.
  • To maximise potential revenue and ensure all dockets are signed and billed in the correct manner.
  • Regular Stock control of all supplies and equipment.
  • Maintain high standards of cleanliness, maintenance and security of department in line with current legislation

RECEPTIONIST

Monday 17 July 2017

The hotel has an opening for someone with great customer service focus and a bubbly disposition. You will be working as part of a team, showing own initiative whilst displaying highest standards of customer care at all times.   The role involves welcoming and checking in / checking out guests, answering the telephone, banking responsibilities, dealing with customer enquiries and reservations accurately and promptly in the absence of the reservations department.

The position requires flexible working hours, as shifts will involve mornings, evenings and weekends.

The ideal candidate will have;

  • Previous experience in a similar role would be beneficial
  • Ability to work under pressure and manage changing priorities
  • Ability to demonstrate a courteous, helpful and pleasant manner
  • Ability to work as an efficient, reliable and flexible team member
  • Ability to use initiative when demanding situations arise
  • Ability to deal tactfully and diplomatically with a wide range of people
  • Knowledge of  System Opera or Fidelio (an advantage)
  • Excellent communication skills (both oral and written)
  • Proven IT skills, including MS Word, Excel and Outlook

The hours are 40 per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee benefits such as concessions on accommodation and dinner and discounted rates on treatments and products in our beauty spa.  Food is also provided when on shift along with uniform.

FOOD & BEVERAGE SERVICES MANAGER

Friday 23 June 2017

Pendley Manor, a unique Hertfordshire hotel, is a Grade II listed property, set in 35 acres of beautiful lawns and wooded parkland close to Tring.  We pride ourselves on offering guests the very warmest welcome in comfortable surroundings and highest standards of service.

We are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

An exciting opportunity has arisen for a Full Time Food and Beverage Services Manager to join our 2 Rosette Restaurant and Bar team.

The successful candidate will be responsible for ensuring consistent service standards within the Restaurant and Bar Operations and providing clear direction for the service team. This hands-on role provides the perfect opportunity for a passionate and customer focused professional, ensuring the highest standards are maintained throughout the department, so that our guests’ expectations are exceeded.

We are seeking a candidate with previous experience in a similar establishment and the following skills:

  • Strong F&B background within a hotel environment (including private dining & wedding functions)
  • High level of customer service skills
  • Ability to monitor performance levels
  • Excellent communication skills both written and oral
  • Highly organised, passionate and self-motivated
  • Able to train, mentor and develop your team to provide quality customer service
  • Strong attention for detail
  • Ability to interpret P&Ls, KPIs, daily sales and diner ratios, stock control
  • Micros EPOS system knowledge of advantages but not essential
  • Duty Manager Shifts when required

COMMIS CHEF

Friday 2 June 2017

Are you passionate about food preparation and presentation? Is working in a Two AA-Rosette Kitchen appealing? This could be the job for you.

As a commis chef, you would take part in all operations within the kitchen environment. A normal day in the kitchen includes preparing food for both private functions and service; and serving your hard work in our very popular restaurant.

You need to show a strong interest in cooking, be able to multitask and have very strong communication skills.

The main responsibilities include:

  • Preparing and cooking food in line with our exceptionally high standards
  • Presenting food in a creative way, drawing attention to each part of the dish
  • Monitoring food production to ensure consistent quality and portion size
  • Maintaining health and safety standards and requirements in all aspects of the work undertaken
  • To liaise and communicate with team members from both the kitchen and restaurant
  • To maintain high standards of personal hygiene and cleanliness while wearing appropriate clothing at all times

Previous experience would be an advantage, although full training can be given to the right candidate.

Salary minimum wage, 45 hours per week, 5 days out of 7, may include some split shifts.

HOUSEKEEPING ASSISTANT – FULL TIME

Monday 17 April 2017

This role involves servicing of the hotels bedrooms and public areas ensuring cleanliness and hygiene in line with company standards.

No previous experience required as full training given

Salary minimum wage, in the region of 40 hours per week, 5 days out of 7.

WAITER

Friday 8 July 2016

We are looking for Waiter to join our team in the Oak Restaurant on a full time basis.  The focus of this position is to ensure as part of a team the daily smooth running of the restaurant and associated areas. This requires excellent customer service skills and good communication with other departments.

The role will include a mixture of shifts, some split from  6.30am until late when the  function closes.

Your main duties will include:

  • Preparing the restaurant for service
  • Welcoming and seating of guests
  • Taking food and drink orders and up-selling
  • Offering a high standard of help and service
  • Receiving payment for goods provided
  • Processing payments & room charges,  Cashing up the till

Previous experience with Micros POS would be an advantage, although full training can be offered to the right candidate.

SALARY – competitive.

HOUSEKEEPING ASSISTANT – PART TIME

Friday 1 July 2016

This role involves servicing of the hotels bedrooms and public areas ensuring cleanliness and hygiene in line with company standards.

No previous experience required as full training given

Salary minimum wage, in the region of 20 hours per week, 5 days out of 7.

SENIOR WEDDING & EVENTS CO-ORDINATOR

Monday 14 March 2016

An exciting opportunity has arisen for an additional “Wedding and Events Co-Ordinator” within our Sales Team.  We are looking for someone who will join our existing team to proactively sell the newly refurbished conference, event, wedding and banqueting facilities on offer at Pendley Manor.

An excellent team player with a keen eye for detail and effective communication with clients and operations team are central to this role.

The ideal candidate must have a passion for delivering a great customer experience and a positive approach to high quality customer care.

Previous experience in a hotel sales environment or hotel operations is preferred.

Key Responsibilities

  • To convert all incoming sales enquiries to ensure sales conversion; in line with company procedures
  • Show rounds to prospective clients
  • To maximise Meetings & Events revenue in line with company Sales plan
  • Use of Opera PMS & Sales & Catering systems (experience advantageous, although full training will be given)
  • Completing client contracts accurately with relevant detail to achieve client satisfaction and efficient execution of the meeting or event by the operational team
  • Compiling accurate operational team function sheets & attending weekly meetings
  • Follow up calls to previous weeks clients
  • Proactive focus on generating new client leads for Business Development Manager
  • Maintaining accurate filing systems for all correspondence
  • Building and maintaining relationships with Agents, Clients and preferred suppliers.

Although the role is predominately office hours, it will include some Saturdays on a rota basis and participation in events such as our Wedding Fayre at other times throughout the year.

Salary competitive depending on experience.